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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,044 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,044 reviews

January 16, 2024

Jeannette was super helpful for getting a small issue of my car fixed. Very transparent in terms of communication. I’m super satisfied with her customer service! More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Report | Print
Jan 18, 2024 -

Lexus of Pleasanton responded

Thank you Becky for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 16, 2024

We have dealt with this team for over 20 years and would refer anyone to them. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Forrest Yee
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Jan 18, 2024 -

Lexus of Pleasanton responded

Thank you Ron for sharing of your experience with our teammates Steve and Forrest here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 15, 2024

Always very courteous and fair. When dealing with me, I highly recommend them when getting your car serviced professional always. More

by Moda50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, Forrest Yee
Report | Print
Jan 18, 2024 -

Lexus of Pleasanton responded

Thank you Moda50 for sharing of your recent experience with teammates Jeremy and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 14, 2024

We recently had our Lexus serviced for the 25,000 mile check. Mick Palermo did a great job of explaining everything to us. He was very professional and knowledgeable. It was a pleasure working with him. More

by Phil S
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Jan 16, 2024 -

Lexus of Pleasanton responded

Thank you Phil S for sharing your experience with our teammate Mick and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 14, 2024

Jason was great an the service was awesome. I would highly recommend Lexus of Pleasanton More

by Prather.tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jan 16, 2024 -

Lexus of Pleasanton responded

Thank you Prather for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 13, 2024

My husband and I had a great experience with Masee. He provided a thorough explanation when we bought our new car. He left a very good impression on us. 10/10 recommend working Masee. More

by kellypark112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Masee Yousafi
Report | Print
Jan 16, 2024 -

Lexus of Pleasanton responded

Congratulations kellypark112 on your new Lexus and thank you for sharing of your experience with our teammate Masee during your visit at our dealership. We appreciate allowing our team to earn your business and as your Lexus ownership partner, we stand ready to be of service. Please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 12, 2024

Mick Palermo, changed my opinion about this dealership services, very professional, informative, understanding, helpful and funny. My 2 previous advisors made me hate this service center Thank you Mick, More

by fcongestio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Jan 13, 2024 -

Lexus of Pleasanton responded

Hello fcongestio,1we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Mick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 11, 2024

As always, our service at Lexus of Pleasanton was excellent. We loved the video showing the service evaluation. More

by macyhighland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Jan 12, 2024 -

Lexus of Pleasanton responded

Thank you macyhighland for sharing your recent experience with our teammate Forrest during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2024

Scheduling the service with Lexus of Pleasanton was easy, and Mick Palermo who assisted me during the visit was very helpful, keeping me informed about the service progress and answering ancillary questions More

by danielrcarl
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Jan 12, 2024 -

Lexus of Pleasanton responded

Thank you danielrcarl for allowing our teammate Mick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 07, 2024

Mick Palermo is thorough professional. I was contemplating moving away from using the dealership for my 2 cars for good. Mick's excellent service held me back. More

by sandeepkhemani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Jan 10, 2024 -

Lexus of Pleasanton responded

Thank you sandeepkhemani for allowing us to earn your business and for sharing of your experience with our teammate Mick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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