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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,039 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,039 reviews

February 29, 2024

Jason P. was great. A good listener and he helped guide me thru the various standard service intervals that apply to my vehicle which was helpful. More

by shtgstr
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
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Mar 03, 2024 -

Lexus of Pleasanton responded

Thank you shtgstr for sharing of your experience with Jason and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 29, 2024

I had an exceptional experience at the dealership, thanks to Nick and Cody. Their expertise and dedication in addressing my car troubles made the entire process smooth and enjoyable. I highly recommend them More

by Carla Rivera
Recommend Dealer
Yes
Employees Worked With
Cody Wilson, Nick Wilson
Report | Print
Mar 01, 2024 -

Lexus of Pleasanton responded

Thank you Carla for sharing of your recent experience with teammates Nick and Cody during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 28, 2024

My experience with Leo Knowles and Jeremy was amazing! I am a repeat customer of Leo’s and have bought new cars with him since 2000. Amazing salesman and individual. More

by jeriegant
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowled, Jeremey Halden
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Mar 01, 2024 -

Lexus of Pleasanton responded

Thank you jeriegant for sharing of your experience with our teammates Leo and Jeremy here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 28, 2024

Always a good experience. Treated kindly and with respect. Mick Palermo explained everything in great detail. Facility is always pristine clean. Thank you. More

by dottg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
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Mar 01, 2024 -

Lexus of Pleasanton responded

Thank you dottg for sharing your experience with our teammate Mick and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 27, 2024

Excellent customer service at Pleasanton Lexus. Very friendly, helpful and kept us updated throughout the entire service More

by jrogers5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Hall
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Mar 01, 2024 -

Lexus of Pleasanton responded

Thank you jrogers5678 for sharing your experience with Darlene and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 27, 2024

Great employee thank you victor you are the power man you help us thank you again 🌹🌹💖 More

by ahmadalfajem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Maldonado , DJ San Jaun
Report | Print
Feb 27, 2024 -

Lexus of Pleasanton responded

Thank you ahmadalfajem for sharing of your experience with our teammates Victor and DJ while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 27, 2024

Been working with Steve Cacela for past 25 years, and over 20+ leased or purchased cars or SUV’s. Lexus of PleasantonSales and Service is the best. I have ever dealt with. They go out of their way to t More

by Rich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jeremey Halden, Jason Portillo, Jim Fell, John Clutter
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Mar 01, 2024 -

Lexus of Pleasanton responded

Thank you Rich for sharing of your experience our dealership over the years and with our teammates Steve, Jeremy, Jason, Jim and John. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 26, 2024

Nick and Cody at Lexus of Pleasanton were awesome! They totally saved the day when I had car trouble. Super chill, knew their stuff inside out, and got everything sorted quickly. Can't thank them enou More

by Alex Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Wilson, Nick Wilson
Report | Print
Feb 27, 2024 -

Lexus of Pleasanton responded

Thank you Alex for sharing your experience with our teammates Nick and Cody and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are her e to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 26, 2024

Excellent customer service with caring employees. Five stars! Highly recommended for others. Clean area and facilities. More

by lk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Feb 27, 2024 -

Lexus of Pleasanton responded

Thank you lk for allowing us to provide care for your Lexus and for sharing of your experience with teammate Nick. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 26, 2024

Excellent service as usual. I have been using Jason Portillo as my service advisor for several years, and he is always great to work. Videos of my car are a great tool. More

by IS 250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Feb 27, 2024 -

Lexus of Pleasanton responded

Thank you for allowing our dealership to earn your business and for sharing of your experience with our teammate Jason and our Service Team. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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