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Lexus of Pleasanton

Pleasanton, CA

4.9
1,038 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

March 15, 2024

Experience was painless and I was given great support and service. I ordered a dashcam installation and the next day had an appointment set up. A very easy process of explaining what I wanted and Mick to More

by mynewlex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo, Enrico
Mar 17, 2024 -

Lexus of Pleasanton responded

Thank you mynewlex for sharing of your recent experience with teammates Mick and Enrico during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

I purchased two new vehicles from this dealership in the past two years and also purchased a 7-year / 70,000 mile service plan. Their service department is clean, efficient, and informative. Received grea More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo, Jason Portillo
Mar 16, 2024 -

Lexus of Pleasanton responded

Thank you Peter for sharing of your recent experience with teammates Mick and Jason during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

Went in to get my car serviced and I'm very pleased with my experience. Special thanks to Mick for providing excellent service. More

by kcyoo1967
Recommend Dealer
Yes
Employees Worked With
Mick
Mar 16, 2024 -

Lexus of Pleasanton responded

Thank you kcyoo1967 for allowing our teammate Mick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

The salesperson Steve is very knowledgeable of your product and is very friendly. So easy to deal with. More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael , Steve Cacela
Mar 17, 2024 -

Lexus of Pleasanton responded

Thank you Rick for sharing of your experience with our teammates Steve and Michael here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 11, 2024

Great work! Took time and made sure my GX was running straight. Kudos to Joe Li and team! More

by Daybryan.sales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Li
Mar 15, 2024 -

Lexus of Pleasanton responded

Thank you Daybryan for allowing us to earn your business and for sharing of your experience with our teammate Joe and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 10, 2024

Advisor Cody is a true professional. He's knowledgeable on various parts of the car system and gave us valuable recommendations. He updated us on the status of the repair work and is ple More

by nleeone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Wilson - Service Advisor, Nick Mathisen - Service Technician
Mar 15, 2024 -

Lexus of Pleasanton responded

Thank you nleeone for sharing your experience with our teammate Cody and Nick and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 09, 2024

Sales and finance team were helpful and friendly. Not a lot of pushing unnecessary upgrades but made sure cx was aware of options and fully understood everything. Experience was stressfree and More

by mynewlex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
Mar 15, 2024 -

Lexus of Pleasanton responded

Congratulations Bomynewlex nie on your new vehicle purchase and thank you for sharing of your experience our teammate Shane here at the dealership. We are committed to becoming a part of your ownership journey, so please feel free to let us know if there are ever any questions about your new car! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 08, 2024

I got excellent service from my advisor, mick Palermo. He also hook me up with a new ev loaner. More

by dannyclai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Mar 11, 2024 -

Lexus of Pleasanton responded

Thank you dannyclai for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Mick and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 07, 2024

Excellent service at the Lexus of Pleasanton dealership. Special thanks to Jonathan Ocampo who helped me to get a great car with kind explanation in detail. I am a return customer here. Always clean and fri More

by Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Ocampo , Jeremey Halden, DJ San Jaun
Mar 12, 2024 -

Lexus of Pleasanton responded

Thank you Andrew for sharing your experience with our teammates Jonathan, Jeremy and DJ here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 07, 2024

"Great service at the Lexus dealership, thanks to Jason Portillo. They were professional and kept me informed throughout. The dealership itself was comfortable. Recommended for Lexus maintenance." More

by Cochoa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Mar 12, 2024 -

Lexus of Pleasanton responded

Thank you Cochoa07 for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Jason and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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