Back

Lexus of Pleasanton

Pleasanton, CA

4.9
1,038 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,039 reviews

June 20, 2024

Got a good deal and great service from Gavin/Salesperson, Greg/Mgr. and Vincent in finance. More

by mpkurtz8
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor in finance - 5 stars also, Greg Choy, Gavin Lam
Jun 22, 2024 -

Lexus of Pleasanton responded

Thank you mpkurtz8 for sharing your experience with our teammates Gavin and Greg at our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 20, 2024

The service experience at Lexus of Pleasanton is so stellar that I have driven from Oakland for years to have my car serviced there. It is a smooth operation from scheduling to completion. The waiting More

by mmorissette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jun 22, 2024 -

Lexus of Pleasanton responded

Thank you mmorissette for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jason on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 19, 2024

It is a relief to know that our Lexus RX300 is now in great shape for driving after a 30K mile service at Lexus of Pleasanton. Gary Chan was welcoming and informative every step of the way and coordinat More

by Phyllis gee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jun 20, 2024 -

Lexus of Pleasanton responded

Thank you Phyllis for taking a moment to let us know how we did. Our service team strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Lexus of Pleasanton. We appreciate allowing teammate Gary to be a part of your Lexus RX300 journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We hope to be of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton

June 17, 2024

Outstanding service, never disappointed! The people Lexus Pleasanton have treated me wonderfully! I will always feel grateful for the service they provide. More

by Rosemary
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jun 19, 2024 -

Lexus of Pleasanton responded

Thank you Rosemary for sharing your experience with our teammate Gary and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 17, 2024

I was in a bind because my oil change was screwed up by Valvoline a few days before. Nicholas Wilson came to the rescue! He was able to get me in and my car fixed in a timely manner. I’m so grateful! More

by Ron Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Jun 19, 2024 -

Lexus of Pleasanton responded

Thank you Ron for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 16, 2024

Very Good service a like Nice car I'm very happy I liked how I explained myself More

by Benjaminpadilla2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Lam
Jun 18, 2024 -

Lexus of Pleasanton responded

Thank you Benjaminpadilla2010 for sharing of your experience with our teammate Gavin here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 12, 2024

Jason Portillo was so helpful to me and very responsive to my service request.He was able to squeeze my vehicle to his very tight schedule. He also made a very good recommendation on the preventive mainten More

by elmer_v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jun 15, 2024 -

Lexus of Pleasanton responded

Thank you elmer_v for sharing of your experience with Jason and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 10, 2024

Wife and I both purchased vehicles and the service was remarkable. Very Happy with the service and the vehicles. More

by mzumwalt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin and Hash
Jun 11, 2024 -

Lexus of Pleasanton responded

Congratulations mzumwalt and to your wife as well on your recent Lexus purchases and thank you for sharing of your experience with teammates, Kenny, Kevin and Hash while at our dealership. We are focused on learning and improving our guest experience as well as committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your new Lexus vehicles! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 07, 2024

Jason and Lexus of Pleasanton were incredible to work with. I have purchased several cars from Lexus of Pleasanton, the sales and service have always been first rate. More

by bob.herzog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jun 12, 2024 -

Lexus of Pleasanton responded

Thank you bob for sharing of your experience with Jason and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 04, 2024

The entire experience was very enjoyable. From meeting Russ at the Lexus dealership and discussing my vehicle needs and a test drive. Then it was a matter of finding my unicorn which was done More

by Tony T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Berkowitz and Sayed.
Jun 05, 2024 -

Lexus of Pleasanton responded

Congratulations Tony on your recent Lexus purchase and thank you for sharing of your experience with teammates, Russell and Syed while at our dealership. We are focused on learning and improving our guest experience as well as committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

...
30
...