Lexus of Pleasanton

Staff was courteous and efficient. I particularly liked the service video. Nice touch.for customers. I particularly liked the service video. Nice touch.for customers. More

Jason Portillo is the BEST service consultant. He is extremely knowledgeable, patient, and thorough and doesn’t over-sell service needed. By far the very best customer care expert. I have had m He is extremely knowledgeable, patient, and thorough and doesn’t over-sell service needed. By far the very best customer care expert. I have had many cars and dealt with over 8 dealerships in the past 30 years, Jason by far is the most knowledgeable, consistent and patient service consultant. Great communications and follow through. Ask for Jason and he will take good care of you and your car. More

I always service my car at Lexus of Pleasanton. Knowledgeable professionals, competent technicians, and a lovely waiting area for customers! Knowledgeable professionals, competent technicians, and a lovely waiting area for customers! More

Lexus Pleasanton is a very friendly and professional place for car service. Special thanks to Jeanette Pettit, the advisor for my cars in the past 10+ years, for her excellent services. She is extremely place for car service. Special thanks to Jeanette Pettit, the advisor for my cars in the past 10+ years, for her excellent services. She is extremely professional and very easy to work with. She always keep me updated on what is needed on my vehicles. It’s nice to have the peace of mind, knowing everything is done correctly. Me and my wife truly enjoy working with Jeanette as our car service advisor. More

RE: Service . .. Reliable and efficient. After 25 years of experience with Lexus of Pleasanton I always have high expectations of the service level to be delivered .. Reliable and efficient. After 25 years of experience with Lexus of Pleasanton I always have high expectations of the service level to be delivered. Rarely have I been disappointed ... usually a long wait was an issue but never the quality of service provided by the Expert Technicians working on the RX350. I especially like the video by the Tech describing the actions taken to service the vehicle & the conditions of each area. This is a very important communication to me & adds value to my impression of the service I receive of my vehicle. More

Jason Portillo (Service) and Steve Cacela (Sales) are awesome. During service I needed a loaner for few hours although I had chosen the option to wait while my car was being serviced. Jason arranged for awesome. During service I needed a loaner for few hours although I had chosen the option to wait while my car was being serviced. Jason arranged for a loaner - which I highly appreciate. On top of that he referred/pointed me to a used Lexus which I ended up buying (an awesome GX) via Steve Cacela. Steve was amazing as the GX470 with 60k miles was highly sought after. He showcased the highest level of integrity and professionalism by holding the car for me as I arranged for finances. This is not the first Lexus that I have bought via Steve - he is the best. More

Jeanette Pettit always has my best interests in mind. Here explanations of the needed service, and quick accurate quotes for service options are appredciated. Here explanations of the needed service, and quick accurate quotes for service options are appredciated. More

We received prompt answers to our questions, helpful assistance focused on our priorities and friendly service. assistance focused on our priorities and friendly service. More

Service adviser Cody Wilson was excellent. Kept me informed and everything went smoothly. Highly recommend Kept me informed and everything went smoothly. Highly recommend More

We always book our service visits for a time when Jeanette Pettit is available to be our service rep. Lexus of Pleasanton has been our dealership of choice for more than 20 years and Jeanette has bee Jeanette Pettit is available to be our service rep. Lexus of Pleasanton has been our dealership of choice for more than 20 years and Jeanette has been our service rep for almost all that time. More