Lexus of Pleasanton

This dealership is the most customer focused I have ever experienced. Could not have been better in every respect. Looked into every detail of the 6 month inspection process. Completely explained other ser experienced. Could not have been better in every respect. Looked into every detail of the 6 month inspection process. Completely explained other service options available to me. Zero pressure to purchase. All very professional and knowledgeable.Alex in service and Michael in the business group were top notch! More

I have been going to Jason Portillo for many years. He is professional, personable, knowledgeable and very detail oriented. Aside from making recommendations, all of my requests, questions and/or co He is professional, personable, knowledgeable and very detail oriented. Aside from making recommendations, all of my requests, questions and/or concerns are addressed. I also appreciate the video report from the technician. More

Jason Portillo is excellent, explains everything to the detail, had the Loaner car ready for me and my car was ready on time and in excellent condition. Thanks !! detail, had the Loaner car ready for me and my car was ready on time and in excellent condition. Thanks !! More

Professional service, good communication with explanation of repairs and estimate. Thorough inspection and video report. Kept promised schedule and quoted cost. of repairs and estimate. Thorough inspection and video report. Kept promised schedule and quoted cost. More

I can gladly say they major in customer service. My service attendant Drew is outstanding. My service attendant Drew is outstanding. More

Great experience. Everything went smoothly. I especially like the video my vehicle being worked on. Very professional. Thank you! Everything went smoothly. I especially like the video my vehicle being worked on. Very professional. Thank you! More

Another very satisfied Lexus customer! Jason Portillo has been our service representative for 7 years and it has been a great relationship. Jason informs us on the service that is needed Jason Portillo has been our service representative for 7 years and it has been a great relationship. Jason informs us on the service that is needed and explains in detail what's to be completed. He is a major asset to the Lexus dealership. Jason is knowledgeable, friendly and professional to his customers. More

This review is for Joseph Minster the best car salesman I have ever met. We were looking for an ES350 Luxury Model. We found a 2022 on their website and called to see if it was still available. Joseph picked have ever met. We were looking for an ES350 Luxury Model. We found a 2022 on their website and called to see if it was still available. Joseph picked up the phone and told me that he would check and get back to me. Well, it was still available and we took the drive from Belmont to Pleasanton. Needless to say, it was well worth the drive. We drove in the lot and the car was parked in front, cleaned and ready to go. Joseph greeted us at the door and proceeded to take the car for a test drive. I have never met a salesperson that was so prepared with all the car information and the knowledge of Lexus vehicles. Joseph explained every detail of the car and how to work the controls. After our test drive, we sat down at his desk (thinking this is the worst part) but to our suprise it was very easy. He did not smooth talk or try to take advantage of us. Joseph gave us a more than fair offer for our 2003 LS430 and the contract was signed. The car was sent off to be detailed and after all paperwork was done we were walked to the back of the showroom, where are car was parked with a big Red Bow!! Joseph contined to educate us on the features. Thank you Joseph for the best ever experience buying a car. You are AMAZING!!!! More

Great service, Jason is attentive and follows through. Service and Detail on my vehicle exceptional. Thank you Service and Detail on my vehicle exceptional. Thank you More

The service personnel were courteous and most helpful and handled my whole visit and service in an excellent manner' handled my whole visit and service in an excellent manner' More