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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,038 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

August 10, 2024

As always, service at Lexus of Pleasanton is excellent. Jason is exceptionally thorough, professional and friendly. Highly recommended! More

by jacarnice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
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Aug 16, 2024 -

Lexus of Pleasanton responded

Thank you jacarnice for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 07, 2024

sales people were helpful and not pushy as we looked at cars to buy. we settled on a Lexus 350rxh luxury. More

by butterc981
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Rose, Jeremey Halden
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Aug 09, 2024 -

Lexus of Pleasanton responded

Congratulations butterc981 on your new Lexus RX 350h and thank you for sharing of your experience with our teammates Rick and Jeremy while at our dealership. We are committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your RXh! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 06, 2024

They were very professional. Explain the car that I wanted. Showed me the plus advanced of the vehicle. I was never pressure to buy. They give me all the advice Ithat I asked. More

by rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murphy Castillo, Jeremey Halden
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Aug 09, 2024 -

Lexus of Pleasanton responded

Thank you rich for sharing your experience with our teammates Murphy and Jeremy and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 01, 2024

My car was towed to Lexus overnight and the process for doing this was easy. The next day they worked on it right away. They were super responsive and I was able to get my car quickly back in the road More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Report | Print
Aug 02, 2024 -

Lexus of Pleasanton responded

Thank you Greg for sharing of your experience with Drew and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 29, 2024

I recently purchased a brand new 2024 RX350 from Fremont lexus. Such a great experience especially Shak and Roberto was amazing to work with. More

by JD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shak and Roberto
Report | Print
Aug 02, 2024 -

Lexus of Pleasanton responded

Jd, we strive for 100% satisfaction, and it is great to see you had such a positive experience

July 29, 2024

From beginning to end, our experience was excellent! Very helpful staff. Very friendly wanted to make sure I got the car of my dreams! Would highly recommend shopping in Pleasanton Lexus! More

by thecandylady74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
Report | Print
Jul 31, 2024 -

Lexus of Pleasanton responded

Congratulations thecandylady74 on your new vehicle purchase and thank you for sharing of your experience our teammate Russell here at the dealership. We are committed to becoming a part of your ownership journey, so please feel free to let us know if there are ever any questions about your new car! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 26, 2024

John Clutter is a fantastic. Great at customer care and follow up. I really like the video you take of the car inspection. Transparency More

by stevenandliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Report | Print
Jul 27, 2024 -

Lexus of Pleasanton responded

Thank you stevenandliz for sharing of your experience with John and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 25, 2024

The first time we had a new service manager, who proved to be excellent Since we had a major service, it was a lot he had to explain to us, but all the different aspects, including the electrical, very gr More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell, John Clutter, Gary Chan
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Jul 26, 2024 -

Lexus of Pleasanton responded

Thank you JC for sharing of your recent experience with teammates Jim, John and Gary during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 24, 2024

Service was impeccable as always. Jim Fell was professional and got me in and out very quickly. I truly appreciate the walkaround video, Juan Aguirre did a very thorough job of explai More

by NANCY C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Aguirre, Jim Fell, Jim Burke
Report | Print
Jul 26, 2024 -

Lexus of Pleasanton responded

Thank you NANCY for sharing of your recent experience with teammates Juan, Jim Burke and Jim Fell during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 23, 2024

Lexus of Pleasanton always takes care of me. I’m very grateful for their attention to detail and great customer service while maintaining my GX. More

by Lux GX460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Report | Print
Jul 24, 2024 -

Lexus of Pleasanton responded

Thank you Lux GX460 for sharing your experience with Drew and our service team. We appreciate allowing us to provide the highest level of care for your Lexus GX and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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