Lexus of Pleasanton

Lexus of Pleasanton service is excellent and it is 5 star . Customer service is awesome and people are polite and resolve the issue . We bought the car Lexus of Pleasanton and complete process was a star . Customer service is awesome and people are polite and resolve the issue . We bought the car Lexus of Pleasanton and complete process was a great experinece. More

I recently purchased a new car, and the experience was nothing short of fantastic. Rick Rose went above and beyond to make sure everything went smoothly. From the start, he took the time to explain all th nothing short of fantastic. Rick Rose went above and beyond to make sure everything went smoothly. From the start, he took the time to explain all the features of the car, ensuring I fully understood them. His impressive knowledge and patient approach made me feel confident in my purchase. Rick answered all my questions with expertise, and I never felt rushed or pressured; instead, he genuinely cared about helping me make the best choice. The car itself is everything I hoped for and more—I’m thrilled with my purchase! Days later, I realized I had left something in my trade-in, so I texted Rick. He responded immediately, even after the sale was complete. Rick’s dedication to customer satisfaction is truly exceptional. If you're in the market for a new vehicle, I can't recommend Rick enough. He made the entire process smooth and enjoyable. Five stars for Rick and the amazing service! More

Jason was highly professional and went over everything , explained what the service included and delivered as promised explained what the service included and delivered as promised More

Took car for an oil change and had questions about the run flat tires. Jason Portillo was very patient and clear about what I can and cannot in various situations because I have a AWD. On the internet, run flat tires. Jason Portillo was very patient and clear about what I can and cannot in various situations because I have a AWD. On the internet, there are discussions about replacing 1, 2 and 4 tires when only one is bad. Also, run flat is more expensive than regular tires. Very appreciate Jason took the time to explain the WHYs so I can make correct decision!! More

I had an amazing experience a Lexus of Pleasanton's Service Center. I had a suspicion I was being ripped off at a different service center, and brought my car to Lexus of Pleasanton for a second opini Service Center. I had a suspicion I was being ripped off at a different service center, and brought my car to Lexus of Pleasanton for a second opinion. Jason Portillo was friendly, professional and helpful. He took the time to explain the issues with my vehicle in detail, offering clear and honest recommendations. The service was efficient, and my car was ready ahead of schedule, which was a pleasant surprise. The quality of the work was top-notch, and I felt confident that my vehicle was in expert hands. If you’re looking for a reliable, trustworthy, and friendly auto service center, I highly recommend! More

I recently had the pleasure of purchasing a vehicle from Lexus of Pleasanton, and I’m thrilled to share what a fantastic experience it was. We went in just to look at vehicles and had no intention of purch Lexus of Pleasanton, and I’m thrilled to share what a fantastic experience it was. We went in just to look at vehicles and had no intention of purchasing a car but ended up purchasing 2 vehicles. From start to finish, the team at this dealership exceeded my expectations, especially thanks to the outstanding service provided by Joseph Minster /Syed Hussan and Jeremy Halden. Joseph, our salesperson, was incredible. From the moment we walked in, he greeted us with a warm, welcoming attitude and took the time to understand exactly what we were looking for. His extensive knowledge about the various Lexus models was evident, and he patiently walked us through the features and benefits of each option. Joseph’s professionalism and genuine enthusiasm made the entire process enjoyable and stress-free. He was always available to answer questions and provided honest, helpful advice without any pressure. When making a purchase, relationships/integrity and trust are things that are most important to me. Joe demonstrated all those qualities and much more making the purchasing decision seamless. When it came time to handle the financial aspects, Syed Hussain/Jeremy Halden, the finance managers, stepped in to make the experience just as smooth. Syed/Jeremy were both transparent and thorough, explaining all the financing options in detail and helping us find the best plan for our needs. Their approach was both professional and personable. Jeremy facilitated the closing of the vehicle purchase paperwork, making what can often be a daunting part of the car-buying process surprisingly straightforward. Together, Joseph /Syed /Jeremy made our purchase at Lexus of Pleasanton a seamless and pleasant experience. Their dedication to customer satisfaction is truly commendable. I highly recommend Joe Minister in the market for a new car. Thanks to their exceptional service, we purchased 2 cars and I’m not only driving away 2 fantastic new vehicles, but also with a very positive impression of Lexus of Pleasanton. If you’re considering a visit to this dealership, rest assured that you’ll be in excellent hands with Jos Minster. I look forward to returning to Lexus of Pleasanton for future purchases! As an FYI, we came back to Lexus of Pleasanton in search of a car as Syed was a salesperson a few years ago and we had a remarkable experience. Thank you all for your assistance . Loving both the cars. Samantha More

Professsional group. I appreciated the follow up and the courteous team at this location. Thank you I appreciated the follow up and the courteous team at this location. Thank you More

The dealership with Steve Cacela and Jason Portillo is outstanding…professional, courteous, knowledgeable and patient…. Fully dedicated to customer service and satisfaction. They are the reason we have go outstanding…professional, courteous, knowledgeable and patient…. Fully dedicated to customer service and satisfaction. They are the reason we have gone to this dealership since 2004. More

Joe was a great service advisor. My car was finished on time and had it nicely washed for me. The waiting area was clean and comfortable. My car was finished on time and had it nicely washed for me. The waiting area was clean and comfortable. More

Everyone was very helpful and knowledgeable. We were very Satisfied with how we were treated. We were very Satisfied with how we were treated. More