Lexus of Pleasanton

Great customer care and professional technical team who listen to and work with the customer . listen to and work with the customer . More

All was done with professional and good work. Always a pleasure to visit lexus of Pleasanton Always a pleasure to visit lexus of Pleasanton More

Love it the technician show step by step on the video and let you know what is wrong with car 5 stars for me. let you know what is wrong with car 5 stars for me. More

We just purchased a new vehicle from Lexus of Pleasanton and I can't say enough about how well the entire process went. and I can't say enough about how well the entire process went. More

The service was excellence as is why I chose this dealership to purchase my car dealership to purchase my car More

I’ve purchased numerous vehicles from Steve Cacela at Lexus in Pleasanton, CA, and I can't say enough about the exceptional service I received. Steve's professionalism, attention to detail, his follow up Lexus in Pleasanton, CA, and I can't say enough about the exceptional service I received. Steve's professionalism, attention to detail, his follow up during and after the purchase and his genuine care for his customers truly set him apart. He made the entire car-buying experience smooth and enjoyable, ensuring that every aspect was handled with expertise and efficiency. Steve's dedication to finding the perfect vehicles for me was evident, and I couldn't be happier with my purchases. If you're in the market for a Lexus, I highly recommend asking for Steve Cacela—you won't be disappointed! More

This is a great dealership. We have been searching for a reliable used vehicle for a long time. Finally we found not one but three! The whole family was taken care of. I also mu We have been searching for a reliable used vehicle for a long time. Finally we found not one but three! The whole family was taken care of. I also must mention that the service department is amazing! More

Service was exceptional, relatively fast and staff kept me informed of the progress. The waiting area was comfortable. I worked with Darlene Hall and she was outstanding. me informed of the progress. The waiting area was comfortable. I worked with Darlene Hall and she was outstanding. More

I wish I could give a higher rating because Cody, the service writer, did such a great job. He is very personable and friendly probably because his dad, also a service writer, trained him well. I bou service writer, did such a great job. He is very personable and friendly probably because his dad, also a service writer, trained him well. I bought my 2010 Lexus RX 350 AWD with 159XXX miles from Gavin Lam on December 30, 2023. This vehicle had to go through the Lexus of Pleasanton pre-purchase inspection. So, all mechanical including suspension inspections completed. I was informed that the tires were at 6/32nds of an inch. I bought six oil changes for $395 and after about 8 months and 2000 miles of driving, I decided, why not have an oil change performed. While getting my oil change performed, the mechanic sends me a video to my phone. As the mechanic is narrating, he states suspension is bad and tires are bald. [Mind you, this is the same mechanic who stated my previous Lexus NX had a water pump leak, which there wasn't, which caused me to call the Bureau of Auto Repair (BAR)] So, how in only 2000 miles of driving, does that make the tires now bald? No harsh driving, basically, to the local 24 Hour Fitness and back home. So, Cody comes in to the waiting area and asks if I received the video from the mechanic. I said yes and told him that I take the information received with a grain of salt. I don't believe the mechanic's assessment and Cody kindly gives me the 411 on what next steps are and that October is tire sale month. Cody finishes the documentation and hands me a copy of to keep and hands me the keys. Thanks Cody. More

Phone call from parts to service was very helpful and friendly, Edward at service was very efficient and professional, overall experience was excellent! I didn’t even purchase the car from this dealer, friendly, Edward at service was very efficient and professional, overall experience was excellent! I didn’t even purchase the car from this dealer, I will definitely consider this dealership for my next car! More