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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,038 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

September 23, 2024

Jason Portillo helped with service and he was excellent in describing the work that will be done and provided loaner car for the duration More

by Rajshekarreddy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 28, 2024 -

Lexus of Pleasanton responded

Thank you Rajshekarreddy22 for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 21, 2024

Forrest Yee made my service experience wonderful. He was personable, and very knowledgable about my vehicle and offered only what it needed and nothing more. He's clearly dedicated to automotive exce More

by cbjacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee, Forrest Yee
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Sep 29, 2024 -

Lexus of Pleasanton responded

Thank you cbjacob for sharing your experience with our teammate Forrest and our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 19, 2024

Edward was very courtious and just nice. Explained everything. Great employee, good job done. All went smoothly. More

by krism2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Damian -service
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Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you krism2for allowing us to earn your business and for sharing of your experience with our teammate Edward and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 18, 2024

I had a best purchasing experience ever from Joseph and Jimmy. They exceeded my expectation. More

by Erika A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy , Jeremey Halden, Joe Minster
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Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you Erika for taking a moment to share your experience with our teammates Jimmy, Jeremy and Joe during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 18, 2024

Jason Portillo did an excellent job again in my RX350 service. He explained very detailed the issues regarding my AC. The AC is now working very well. Thank you very much again to Jason for another excel More

by Spoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you Spoke for sharing of your experience with Jason and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus RX350 factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 16, 2024

Excellent service. My service advisor, Jason Portillo, is the best. He makes sure everything is taken care of each time I bring my car in. More

by wsamiljan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you wsamiljan for allowing our teammate Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

September 13, 2024

Excellent as always However, if you adjustments are required, including the seat and the headlights More

by bjmccomsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, John Clutter
Report | Print
Sep 15, 2024 -

Lexus of Pleasanton responded

Thank you bjmccomsey for sharing your experience with Jeremy and John here at the dealership. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 12, 2024

I drive over an hour to take my car for any services at the dealership where I purchased the car as the staff is always friendly and professional and I feel confident with the service I’m getting done on m More

by kimmerswashington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denny Chu
Report | Print
Sep 15, 2024 -

Lexus of Pleasanton responded

Thank you kimmerswashington for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Denny and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 10, 2024

The service department at Lexus of Pleasanton goes above and beyond in customer service. Forrest Yee was very thorough and attentive. The work was performed expeditiously. Very reasonable pricing. The L More

by ldpaxtonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Sep 13, 2024 -

Lexus of Pleasanton responded

Thank you ldpaxtonmd for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Forrest on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 10, 2024

This dealership got me my dream car. Thank you, Shane, Kevin, Sahed, and their manager! More

by gjamesduo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
shane
Report | Print
Sep 13, 2024 -

Lexus of Pleasanton responded

Thank you gjamesduo for sharing of your experience with our teammates Shane, Kevin and Syed here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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