Lexus of Pleasanton

Excellent customer service at Pleasanton Lexus. Very friendly, helpful and kept us updated throughout the entire service Very friendly, helpful and kept us updated throughout the entire service More

Great employee thank you victor you are the power man you help us thank you again 🌹🌹💖 you help us thank you again 🌹🌹💖 More

Been working with Steve Cacela for past 25 years, and over 20+ leased or purchased cars or SUV’s. Lexus of PleasantonSales and Service is the best. I have ever dealt with. They go out of their way to t over 20+ leased or purchased cars or SUV’s. Lexus of PleasantonSales and Service is the best. I have ever dealt with. They go out of their way to take care of you More

Excellent service as usual. I have been using Jason Portillo as my service advisor for several years, and he is always great to work. Videos of my car are a great tool. I have been using Jason Portillo as my service advisor for several years, and he is always great to work. Videos of my car are a great tool. More

Nick Wilson, Forrest Yee and Cody Wilson are great service advisors to work with and I highly recommend them to everyone! Very knowledgeable, efficient and friendly! I also recommend going to this sho service advisors to work with and I highly recommend them to everyone! Very knowledgeable, efficient and friendly! I also recommend going to this shop coz they have excellent customer service! More

Nick and Cody at Lexus of Pleasanton were awesome! They totally saved the day when I had car trouble. Super chill, knew their stuff inside out, and got everything sorted quickly. Can't thank them enou They totally saved the day when I had car trouble. Super chill, knew their stuff inside out, and got everything sorted quickly. Can't thank them enough for their help! If you need car assistance, these guys are the ones to go to! More

Excellent customer service with caring employees. Five stars! Highly recommended for others. Clean area and facilities. Five stars! Highly recommended for others. Clean area and facilities. More

Lexus of Pleasanton provides the best customer experience I’ve had in many years. Their service department runs like a well oiled machine with hospitable service personnel who deliver their craft with a high I’ve had in many years. Their service department runs like a well oiled machine with hospitable service personnel who deliver their craft with a high level of professionalism and care. A rare find, and more than fair costs for service. My service advisor, Jim Fell, has been the consummate professional, delivering excellence for the dealership and the Lexus brand. Thank you, Jim. More

My experience with this dealer is primarily with their service department, specifically, I’m referring to my service advisor, Mrs. Jeanette Petitt. She has great communication skills, a good listener and service department, specifically, I’m referring to my service advisor, Mrs. Jeanette Petitt. She has great communication skills, a good listener and easy to talk to. She has gone yo bat for me to ensure my concerns regarding the repairs of my vehicle. She is my first line of defense when it comes to the repair of my vehicle. She was the hammer when a body shop did not install a part in my sunroof that caused a rattling sound. When the body shop initially denied there was a problem, she contacted the general manager of the body shop, got him to personally come to see the issue and eventually, the general manager authorized the repair in full! I’ve dealt with many service advisor since I started driving approximately 50 years ago. She’s probably the best I have had the pleasure of knowing and working with! More

Excellent customer service from the greeters/outside receivers to the service advisor who was an expert on his job receivers to the service advisor who was an expert on his job More