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Lexus of Pleasanton

Pleasanton, CA

4.9
864 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 864 reviews

March 22, 2024

Mick was a delight to work with. Very helpful and friendly. Highly recommend Lexus services! More

by sangiovese1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Mar 27, 2024 -

Lexus of Pleasanton responded

Thank you sangiovese1 for sharing of your experience with Mick and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 21, 2024

Mick was excellent and provided great support, communications and overall effort in finding and resolving my tire issue. More

by ctarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Mar 23, 2024 -

Lexus of Pleasanton responded

Thank you ctarms for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Mick on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 19, 2024

Very friendly, non pressure, relaxed atmosphere. Left after buying a new car and felt great. Enjoyable experience. More

by jfkepke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden
Mar 21, 2024 -

Lexus of Pleasanton responded

Thank you jfkepke for sharing of your experience with our teammate Jeremy here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 17, 2024

Friendly kind and patient staff. Refreshments appreciated, exceptionally clean dealership. Everyone has a smile, Nice More

by Spineless jerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Mar 20, 2024 -

Lexus of Pleasanton responded

Thank you for sharing of your experience with Jason and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 15, 2024

First time taking my car to be serviced today. Everyone was very nice in taking care of me. Mick got me checked in and out very quickly which made it a great experience. Thank you Lexus of Plea More

by marciem2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Mar 20, 2024 -

Lexus of Pleasanton responded

Thank you marciem2003 for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Mick on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 15, 2024

Experience was painless and I was given great support and service. I ordered a dashcam installation and the next day had an appointment set up. A very easy process of explaining what I wanted and Mick to More

by mynewlex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo, Enrico
Mar 17, 2024 -

Lexus of Pleasanton responded

Thank you mynewlex for sharing of your recent experience with teammates Mick and Enrico during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 15, 2024

I have had consistently excellent service in my dealings with the Pleasanton Lexus Service Department. My most recent service advisor was Mick Palermo. Mick assisted with my last two service appointments . More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo - Service - 5 Star Rating
Mar 17, 2024 -

Lexus of Pleasanton responded

Thank you Lisa for allowing us to provide care for your Lexus and for sharing of your experience with teammate Mick. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

Went in to get my car serviced and I'm very pleased with my experience. Special thanks to Mick for providing excellent service. More

by kcyoo1967
Recommend Dealer
Yes
Employees Worked With
Mick
Mar 16, 2024 -

Lexus of Pleasanton responded

Thank you kcyoo1967 for allowing our teammate Mick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

The salesperson Steve is very knowledgeable of your product and is very friendly. So easy to deal with. More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael , Steve Cacela
Mar 17, 2024 -

Lexus of Pleasanton responded

Thank you Rick for sharing of your experience with our teammates Steve and Michael here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

March 14, 2024

I purchased two new vehicles from this dealership in the past two years and also purchased a 7-year / 70,000 mile service plan. Their service department is clean, efficient, and informative. Received grea More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo, Jason Portillo
Mar 16, 2024 -

Lexus of Pleasanton responded

Thank you Peter for sharing of your recent experience with teammates Mick and Jason during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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