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Lexus of Pleasanton

Pleasanton, CA

4.9
863 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 863 reviews

May 09, 2024

They will go the extra mile to please you in new sales and service afterward. Very generous with loaner cars. Amazing facility. More

by rasorsharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Rose, Jason Portillo, Tom Ditzig, Bill Rodger, Jim Burke
May 11, 2024 -

Lexus of Pleasanton responded

Thank you rasorsharp for sharing your experience with our teammates Rick, Jason, Tom, Bill and Jim in our sales and service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 08, 2024

Great service and clean waiting area. Snacks, tea, water and coffee available while waiting. Thanks. More

by LocustsLotus
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
May 10, 2024 -

Lexus of Pleasanton responded

Thank you LocustsLotus for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 06, 2024

No one does it better! I purchased my first Lexus in 2012 and have been a loyal customer ever since. Nick Wilson is my Service Advisor; he cares about my concerns and list More

by lynn.tomarchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 09, 2024 -

Lexus of Pleasanton responded

Thank you lynn for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Nick on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 04, 2024

Clean, attentive helpful and friendly staff and large selection of vehicles. Sales staff member Kevin Chow was excellent to work with through the entire process as it spanned over four months from initia More

by psalsgiver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Chow & Puru Singh
May 07, 2024 -

Lexus of Pleasanton responded

Thank you psalsgiver for sharing of your experience with our teammates Kevin and Puru here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 04, 2024

I have been going to this dealership for over 15 years. I have bought cars and had all my service done here. Jason Portillo is my service advisor and he is great! He is always very helpful and friendly. More

by bevroemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
May 07, 2024 -

Lexus of Pleasanton responded

Thank you bevroemer for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 03, 2024

Awesome advisor ! ! Jason Portillo is great, I trust him, communication is very good and he’s very knowledgeable More

by lovecotons
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
May 04, 2024 -

Lexus of Pleasanton responded

Thank you lovecotons for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jason on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 02, 2024

Perform maintenance in a timely andante results excellent manner. Questions are answered in an understandable fashion. More

by ronparmelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
May 03, 2024 -

Lexus of Pleasanton responded

Thank you ronparmelee for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 30, 2024

Friendly and helpful service. Answered all of my questions in great detail and guided me through the process with ease. Garvin Lam made the process go very smoothly. More

by Nicky(Thanh) Do
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ San Jaun, Gavin Lam
May 02, 2024 -

Lexus of Pleasanton responded

Thank you Nicky for sharing of your experience with our teammates Gavin and DJ here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 30, 2024

Nick provides outstanding service and has been our service manager for more than 20 years. He goes beyond what is expected, providing honest recommendations with an easygoing disposition. More

by Ztep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 02, 2024 -

Lexus of Pleasanton responded

Thank you Ztep for sharing of your experience with Nick and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 29, 2024

Service advisor, Nicholas Wilson’s tribe should be multipled in lexus, he’s simply the best!!! More

by Flor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 02, 2024 -

Lexus of Pleasanton responded

Thank you Flor for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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