Lexus of Pleasanton

My Service Advisor Nick Wilson is the best! I love visiting because he always keeps me satisfied. I love visiting because he always keeps me satisfied. More

Nick Wilson,was my service advisor when I brought my car in for service.He wss such s pleasure to work with,everything was excellent car was even washed.I look forward to working with Nick again he is a tru in for service.He wss such s pleasure to work with,everything was excellent car was even washed.I look forward to working with Nick again he is a true professional. More

I have liked this dealership and my service person for years. This last experience has soured me on working with them in the future. Hendrick has greatly increased pricing for service and has made it impo years. This last experience has soured me on working with them in the future. Hendrick has greatly increased pricing for service and has made it impossible to select the services I am willing to pay for by offering "package" pricing. An oil change and parts should not be $320 by listing a bunch of "inspect" items. I can get the exact same service elsewhere for $70.46. This is not Jeanette's fault - it's the policies and implementation of the dealership. She has been my service person for years and has been excellent. PS: I cannot rate the quality of work because I wasn't there to watch the technicians. I will be able to rate the quality of work after I drive under different conditions over time. More

Jason Portillo provided a great experience when I came in for my scheduled maintenance. He was helpful, insightful, and reassured me of the status of my car! for my scheduled maintenance. He was helpful, insightful, and reassured me of the status of my car! More

I am never disappointed with the Lexus services that I get. Jason Portillo always answers my calls promptly, I am able to get my services done and feel like they honestly tell me what my car needs help wi get. Jason Portillo always answers my calls promptly, I am able to get my services done and feel like they honestly tell me what my car needs help with. I really feel like they do care and want to help me get the best service and help for my car. Thank you so much Jason! More

I would like to personally thank Tamanna who is in front desk guest services she is very charming with smile greets customers with Professionalism and means well as l visited on 5-15 She greeted me with op desk guest services she is very charming with smile greets customers with Professionalism and means well as l visited on 5-15 She greeted me with open arms .I truly appreciate her excellent services above&beyond Thankyou, Renee Sharma. More

Gary has always provided excellent customer service. He is very courteous and kind. He keep me informed on my car. He is very courteous and kind. He keep me informed on my car. More

I have nothing but praise for the dealership. In particular Jason Portillo has always been there for me whenever I needed anything done to my Lexus. He has gone over and beyond at times to mak In particular Jason Portillo has always been there for me whenever I needed anything done to my Lexus. He has gone over and beyond at times to make sure that any problems or questions I had would be answered or taken care of and that I am happy with the outcome. More

Russel was amazing! Had awesome service buying a used GX460 from him. Would recommend him 10/10 Had awesome service buying a used GX460 from him. Would recommend him 10/10 More

This service center is very nice, sleek, and modern. It is also very clean and all the staff are so kind. I would like to highlight Jeanette Pettit as she helped us so much on our vehicle. She explains It is also very clean and all the staff are so kind. I would like to highlight Jeanette Pettit as she helped us so much on our vehicle. She explains thing very clearly, in-depth, but also really easy to understand. The info she gives us is always straight from information of the vehicle report. Her professionality is so high end, as she always knows how to handle every single problem of our vehicle with extreme confidence. She also gives us great tips and advice to care for our vehicle. She works with the best efficiency I think is humanly possible. More