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Lexus of Pleasanton

Pleasanton, CA

4.9
1,033 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,033 reviews

February 06, 2025

I had a great experience having my car serviced here. Jeanette was very professional and friendly, and she kept me updated throughout the process. There's a reason I always come back here for my servicin More

by Alan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Feb 11, 2025 -

Lexus of Pleasanton responded

Thank you Alan for sharing of your experience with Jeanette and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 05, 2025

Been going to this shop for a while and my constant advisor is Nick! He’s super easy to deal with, doesn’t give you the “xx” excuses and just really a nice, honest & service-oriented guy! I always valu More

by MaireClaire_Tobiase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Feb 10, 2025 -

Lexus of Pleasanton responded

Thank you Claire_T for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 05, 2025

Service always explained, service is timely. Always appreciate the efforts made once I go thru the large door@ More

by jilchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell, Nick Wilson, Jim Burke
Feb 10, 2025 -

Lexus of Pleasanton responded

Thank you jilchris for sharing of your recent experience with teammates Jim Fell, Nick and Jim Burke during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 05, 2025

The service department is always very professional and courteous. I have always been treated with the highest respect. I will always use this dealership for my driving needs. More

by sbpease25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Arana
Feb 11, 2025 -

Lexus of Pleasanton responded

Thank you sbpease25 for sharing your experience with our teammate Carlos and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2025

Good service and Very professional service rep, and honest compared to another dealership I asked for estimate. More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex of Service area
Feb 10, 2025 -

Lexus of Pleasanton responded

Thank you LB for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Alex on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2025

I brought my car in to Lexus of Pleasanton and worked with Forrest. Forrest was fantastic and I’d highly recommend others to work with him in the future. More

by justinleach23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Feb 07, 2025 -

Lexus of Pleasanton responded

Thank you justinleach23 for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Forrest and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2025

Amazing experience at lexus. Sevrin went above and beyond for us, would buy again tomorrow More

by longhornbarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sevrin Ellis five stars
Feb 07, 2025 -

Lexus of Pleasanton responded

Thank you longhornbarrett for sharing of your experience with our teammate Sevrin here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 03, 2025

Can’t thank Nick enough for an amazing car service! He is awesome! He listened to my concerns, explained what was going on, and made sure I wasn’t overpaying for anything I didn’t need (I really apprec More

by HeyJude!
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Feb 06, 2025 -

Lexus of Pleasanton responded

Thank you HeyJude! for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Nick and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 01, 2025

5 star for Nick! He was super helpful when my car broke down. He explained everything clearly, gave me a fair price, and got it fixed fast. He kept me updated the who More

by Gabby.A
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Feb 06, 2025 -

Lexus of Pleasanton responded

Thank you Gabby for allowing us to earn your business and for sharing of your experience with our teammate Nick and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 30, 2025

Recently had an issue with my tire pressure light coming on. Forrest Yee was able to get me in quickly and the technician found a nail in the tire that was repairable. I was able to get on with my day qui More

by Jerry G
Recommend Dealer
Yes
Employees Worked With
Forrest Yee, Jorge Rueda, Paul Horace
Jan 31, 2025 -

Lexus of Pleasanton responded

Thank you Jerry for allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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