Lexus of Pleasanton

John Clutter is a fantastic. Great at customer care and follow up. I really like the video you take of the car inspection. Transparency Great at customer care and follow up. I really like the video you take of the car inspection. Transparency More

The first time we had a new service manager, who proved to be excellent Since we had a major service, it was a lot he had to explain to us, but all the different aspects, including the electrical, very gr to be excellent Since we had a major service, it was a lot he had to explain to us, but all the different aspects, including the electrical, very grateful for his knowledge and the expertise of the crew More

Service was impeccable as always. Jim Fell was professional and got me in and out very quickly. I truly appreciate the walkaround video, Juan Aguirre did a very thorough job of explai Jim Fell was professional and got me in and out very quickly. I truly appreciate the walkaround video, Juan Aguirre did a very thorough job of explaining what I was seeing as he walked around the vehicle. Highly recommend this dealership. More

Lexus of Pleasanton always takes care of me. I’m very grateful for their attention to detail and great customer service while maintaining my GX. I’m very grateful for their attention to detail and great customer service while maintaining my GX. More

This dealership is the most customer focused I have ever experienced. Could not have been better in every respect. Looked into every detail of the 6 month inspection process. Completely explained other ser experienced. Could not have been better in every respect. Looked into every detail of the 6 month inspection process. Completely explained other service options available to me. Zero pressure to purchase. All very professional and knowledgeable.Alex in service and Michael in the business group were top notch! More

I have been going to Jason Portillo for many years. He is professional, personable, knowledgeable and very detail oriented. Aside from making recommendations, all of my requests, questions and/or co He is professional, personable, knowledgeable and very detail oriented. Aside from making recommendations, all of my requests, questions and/or concerns are addressed. I also appreciate the video report from the technician. More

Jason Portillo is excellent, explains everything to the detail, had the Loaner car ready for me and my car was ready on time and in excellent condition. Thanks !! detail, had the Loaner car ready for me and my car was ready on time and in excellent condition. Thanks !! More

Professional service, good communication with explanation of repairs and estimate. Thorough inspection and video report. Kept promised schedule and quoted cost. of repairs and estimate. Thorough inspection and video report. Kept promised schedule and quoted cost. More

I can gladly say they major in customer service. My service attendant Drew is outstanding. My service attendant Drew is outstanding. More

Great experience. Everything went smoothly. I especially like the video my vehicle being worked on. Very professional. Thank you! Everything went smoothly. I especially like the video my vehicle being worked on. Very professional. Thank you! More