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Lexus of Pleasanton

Pleasanton, CA

4.9
1,086 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,086 reviews

June 09, 2025

Great customer service. I recently had the pleasure of working with Jonathan Ocampo, at Lexus of Pleasanton. He was easy to talk to, knowledgeable, and patient throughout th More

by JY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Ocampo
June 09, 2025

Mr. Leo Knowles was very patient, kind, understanding and very thorough as he walked me through the car buying process. He also showed me how to use all the things in the car, which was very helpful. He made More

by Dr. Chandra Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden
June 08, 2025

Thank you great customer service great knowledge, worked hard for us. Highly recommended. Thanks Russell More

by cherylj727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
June 06, 2025

Great customer service and vehicle explanations, shout out to Russel Berkowitz thank you looking forward to long trips in this awesome car More

by Cleem2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
June 06, 2025

Ron was an excellent service rep. The service team completed the needs in less time than expected. Nice waiting area. All for a very good experience. More

by bobp19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
June 06, 2025

Nick is the best! Thanks for your great service coz I know exactly where to go to whenever I have car issues. He's been my service advisor for years and let me tell yo More

by MaxeneM.
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
June 05, 2025

I purchased RZ 300 here and all of the staff were super nice and well informed. Super team. I love my sales rep Russell and General Manager Jeremy Davies. Thanks again. More

by Cheolhol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell berkowitz
June 04, 2025

Jim Burke is the best Service manager at Lexus. Absolutely a 5 stars service at Lexus More

by HF3458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Burke
June 03, 2025

Nick was incredibly great and professional. He helped diagnose my car’s battery issue quickly and explained the problem in terms I could understand. Best part? He had my car ready by the end of More

by JayJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Jun 06, 2025 -

Lexus of Pleasanton responded

Thank you JayJay for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

June 03, 2025

Brought my car in for service and yet again Jason Portillo never disappoints my expectations. The dealership itself is a great experience as all the employees are very courteous, helpful and professi More

by Wongkennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, Jason Portillo, John Clutter, Forrest Yee, Jim Burke
Jun 06, 2025 -

Lexus of Pleasanton responded

Thank you Wongkennan for sharing your experience with our teammates Jason and Jeremey, John , Forrest, Jim and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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