Lexus of Pleasanton

Great Service! Knowledgeable and helpful staff. Timely communication and completion. Shout out to Jason Portillo for his professionalism and customer service! Knowledgeable and helpful staff. Timely communication and completion. Shout out to Jason Portillo for his professionalism and customer service! More

I went to Lexus of Pleasanton because they had the RX models I was looking for. From the very beginning my family and I were treated with the outmost respect and most importantly care. Joseph walked us models I was looking for. From the very beginning my family and I were treated with the outmost respect and most importantly care. Joseph walked us through our options, asked what our needs were and he really just took us under his wing to provide us with our best options and he truly listened, because I feel we got more than we could have asked for. For our financials and custom services we were then taken care of by Jeremy. Again profesional, friendly and really allowed us to pick our best package to take care of our new suv. I’ve had not so pleasant experiences at other dealers before, and everything here was the polar opposite of that. Everything feels so personalized at this establishment I am feel extremely satisfied having made my purchase here. Thank you Joseph and Jeremy! More

Purchased this car about six months ago. I found the process okay, the salespeople to be professional and willing to work with me to complete the deal. The first service turned out to be a I found the process okay, the salespeople to be professional and willing to work with me to complete the deal. The first service turned out to be a pleasant experience. Very clean environment, well organized service personnel, professional and courteous. My appoint was on time and completed promptly. The big suprise occurred after I returned home. I received an email with an attachment video showing the service person walking me through his process, showing me all the points of his routine. As a technical person myself, I have an appreciation for the video. As for the next question, I have a pollicy not to make recommendations to friends unless they ask for one specificallyly. However, if I should buy another car, this dealership would be considered. More

I brought my 10 year old RX 350 in to replace the drive belt (also called a serpentine belt). The car has only 65,000 miles on it but it's over 8 years old so they recommended that I have it done. Plus, th belt (also called a serpentine belt). The car has only 65,000 miles on it but it's over 8 years old so they recommended that I have it done. Plus, the previous owner may have been using the car to tow things. Ron Ng was top notch in terms of service. Very knowledgeable and efficient. After about an hour and a half waiting in the lounge watching TV and drinking a free vanilla flavored cappuccino, my car was ready. I wanted to look at the part that was replaced. Lexus seemed a bit reluctant to show it to me but Ron prevailed and brought it out to me before I left the service area. It was still in pretty good condition but Ron was noticed some micro cracks and I noticed that the rubber seemed to be hardening. Anyway, it was another pleasant experience from the very professional folks at Lexus of Pleasanton. More

Came in again this month for change oil and to check some other minor issues of my daughter’s car. Had a pleasure of working with Nick again and as always, he’s very easy to deal with. He’s very knowledgeabl other minor issues of my daughter’s car. Had a pleasure of working with Nick again and as always, he’s very easy to deal with. He’s very knowledgeable and I truly value his recommendations. It was another great experience at this shop. Of course, thanks to Nick for that! I surely recommend him and this shop as well! More

Easy appointment, Quick in/out and good communication at dealership.Alex was my service advisor and managed the entire service process very well.. dealership.Alex was my service advisor and managed the entire service process very well.. More

Always excellent service here from Forrest Yee! Have been going here for 20 years now. Have been going here for 20 years now. More

Jason was great he addressed everything in a timely matter servicing my RX350 and has great communication matter servicing my RX350 and has great communication More

I went there recently for maintenance check and got helped by Nick. He is awesome and he helped me in the past as well. He is very consistent with his excellent customer service and providing clear exp helped by Nick. He is awesome and he helped me in the past as well. He is very consistent with his excellent customer service and providing clear explanation about the issues and what to expect. I definitely recommend him and give him 5 starts all the time! More