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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,495 Reviews

8,495 Reviews of Lexus of Pembroke Pines - Service Center

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March 23, 2020

First time there to service my car didn't know where to go people just point and tell you over there never was treated like that when I buy a car from infinite they take you to the waiting are and where to More

by judyjudy4255
Recommend Dealer
No
Employees Worked With
Dont remember name
Apr 11, 2020 -

Lexus of Pembroke Pines responded

Hello, Judy, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the miscommunication and inconvenience you experienced during your recent service visit. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If you are open to discussing, please reach out to us.

March 22, 2020

I am satisfied with the service That I received last Friday. Jeremy Is proficient and professional. I was attended right away And my car is good! More

by malorym4
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for Jeremy and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 22, 2020

Excellent service as always and Jose makes it extra pleasant, always going out of his way to give excellent customer service. I will never go anywhere else. More

by SOFLASKATING
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 22, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 22, 2020

Pick-Up Service Excellent service provided by Lexus of PP. I appreciate the flexibility of picking up your vehicle from any location. This allows one to go about th More

by ICGONZALEZ624
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 21, 2020

Excelente vendedor Mario padron y excelente financista. Muy contentos con el servicio. Lo recomiendo siempre a mis amigos! Muy contenta con mi nuevo carro Gra More

by alvaelizabeth8
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Mar 21, 2020 -

Lexus of Pembroke Pines responded

Thank you, it's great to hear that Mario was so helpful to you! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

March 20, 2020

ok service I think the service was ok nothing special. Nobody indicate me where to go (bathrooms, cafeteria, etc). I was walking around asking people where to go More

by MARIAPELKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know their names
Mar 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us, Maria We work hard to make sure our guests have an exceptional experience and we are sorry to hear that we didn't quite reach that goal here. We would be happy to speak to you directly about your experience so we can learn how to do better and we hope to see you again!

March 20, 2020

Great Service My wife's ES 350 had a problem with the tire pressure sensors. They took the car right away and performed the necessary repairs promptly. More

by QUILLER44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 20, 2020

Great! I am extremely happy with the service that I received other day. Everything was done in one day. Jeremy highly professional made this whole things fas More

by ALEX.KOBELEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Lexus of Pembroke Pines responded

Hi Alex, we appreciate your business, Jeremy and the team look forward to serving you again soon!

March 19, 2020

Service Department I picked a nail in my front tire. Lexus of Pembroke Pines service dept. told me to come right in and they would take care of it. I did so. The repair More

by SALUS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Mar 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines. We look forward to servicing your car's needs in the future.

March 19, 2020

Outstanding! Lexus of Pembroke Pines delivers: Outstanding professionalism, attention to detail, customer service, and quality. These deliverables are consistent More

by JONRAPPAPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada
Mar 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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