Lexus of Pembroke Pines - Service Center

10k service on GX460 I have owned and serviced vehicles here for past ~9 years. All sales experiences have been very positive- Sammy is great. This past service appt was I have owned and serviced vehicles here for past ~9 years. All sales experiences have been very positive- Sammy is great. This past service appt was also quite good though a few points for feedback. 1- this dealership is soooo busy but I knew that and asked for an appt with a loaner vehicle. Well worth the wait if you can do that. Sunpass included, gas included, awesome. Otherwise wait times are extensive. 2- I asked for a detailing, which I intended to pay for (it’s reasonably priced). Service advisor comp’d it which was super nice, thank you Scott! Since it was free, I’m not complaining but if I had paid for it, there were several points of improvement... Windows were very cloudy/ filmy, cup holder was still pretty dirty, outside had lots of water marks and residue of bugs from last road trip. If it had been the usual wash provided with service I wouldn’t have even mentioned these things. But if this was a detailing job someone paid full price for, yeah it could have been a bit better. Still very happy with this dealership though and would recommend it to anyone. More

Excellent service! Andre Rust is an excellent service writer. Very honest and my appointments are very quick. I love Lexus of Pembroke Pines and their amazing team for a Andre Rust is an excellent service writer. Very honest and my appointments are very quick. I love Lexus of Pembroke Pines and their amazing team for all of my sales and service needs. More

Quality workmanship and on time This was my third experience with this shop for accident repairs to my ES. They make sure that the end result is perfect before returning the car back This was my third experience with this shop for accident repairs to my ES. They make sure that the end result is perfect before returning the car back to you. Hopefully I won’t have any other people hit my car and won’t need their services for a long while. More

Go to Coral Springs instead Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, no one was there to great me. Normally at CS someone comes out pretty quick. I could see several valet guys standing by lane 1, but no one saw me in lane 3. So I moved my car. Then I waited for 30 min for service advisor. finally went back to valet and they had to hunt down my advisor. Come to find out they placed my ticket on a stack of papers on the advisors desk so I was basically lost in a pile. More

Great Customer Service Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my service advisor drives my vehicle. Car was fully serviced, replace fuel pump due to recall And car was detailed. More

Disappointed I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all over the front bumper, which is a charcoal gray. When I brought to the attention of one of the service department employees, he informed me even if they washed it again, it would come back the same way... I love my car and the way it looks, that’s why I bought it. Lexus of Pembroke Pines where I bought it, should feel the same way too. What a disappointment!!! More

Amazing service Gustavo is my service advisor . Gustavo is knowledgeable and makes sure the all ourExpectations are met at Lexus Of Pembroke Pines Service ...thanks Gustavo is my service advisor . Gustavo is knowledgeable and makes sure the all ourExpectations are met at Lexus Of Pembroke Pines Service ...thanks for have a great team More

Excellent Service Lexus of Pembroke Pines shows excellence in service and professionalism. I always recommend them to family and friends. They did exactly as they promi Lexus of Pembroke Pines shows excellence in service and professionalism. I always recommend them to family and friends. They did exactly as they promised and within the time frame as promised. Thank you. - Amanda B More

Excellent From my professional/Curtesy reception to the updates of my car. The experience is a pleasure!! I feel like every one is concerned to make my experie From my professional/Curtesy reception to the updates of my car. The experience is a pleasure!! I feel like every one is concerned to make my experience a pleasure. Service adviser is available at all times. Thank you More

Recall service Service agents were very friendly, fast and knowledgeable . The facility was very clean. Every step was very well coordinated. I had my car ready at t Service agents were very friendly, fast and knowledgeable . The facility was very clean. Every step was very well coordinated. I had my car ready at the time promissed. More