Lexus of Pembroke Pines - Service Center

Jeremy Rivera is the Best. I went to him with a flat tire and immediately he start working with my issue. In less than 30 minutes I was Back in track. Thank you Jeremy and All the staff. and immediately he start working with my issue. In less than 30 minutes I was Back in track. Thank you Jeremy and All the staff. More

My Service writter Sebastian . Very attentive and knowledgeable everything was delivered so far as promised . He only made the recommended service advice did not try knowledgeable everything was delivered so far as promised . He only made the recommended service advice did not try to sell me or rip me off with unnecessary services . Very honest and willing to go the extra mile. Your dealer is lucky to have him as Employee SINCERELY Tatiana Lopez More

I leave in Pembroke Pines and work in Aventura. Took my car for the 30k in Aventura for the first time and liked the service better there. In Pembroke Pines I always get a call that something needs to get car for the 30k in Aventura for the first time and liked the service better there. In Pembroke Pines I always get a call that something needs to get done or changed, etc... I have the impression that they want to make money out of the customers! The wait time is long and the car wash is never available. More

I had a wonderful service visit. Service was prompt and Carlos explained what exactly was being done. I was able to get a loaner car and pick up my car the next day. Everything went seamless. Carlos explained what exactly was being done. I was able to get a loaner car and pick up my car the next day. Everything went seamless. More

As usual, service provided by this service center is excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! More

2019 Lexus RC 300 F Sport - Lexus Collision Center Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender b Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender bender. For 5 weeks, every time we called to get an update, we had to leave a message and no one ever called back. We had to keep calling until we could speak to someone because no one EVER returns phone calls. This type of customer service is unprofessional especially since we leased the car from Lexus of Pembroke Pines. When we went there to lease the car, Steve Pastukhov was our sales person and customer service was excellent, so I expected the same with the Collision Center, only to be disappointed. I have to give a great review to Adam Hoglievina in the Technology Center. I had a problem with the APP and he was so helpful. He downloaded the new APP for me and corrected my problem. More

Bad experience Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me t Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me that my car wasn’t ready More

Lexus Car Service I took my car in for it’s first 5,000 mile service. Sebastian, in the Service Department, attended to my appointment and did an excellent job. I als I took my car in for it’s first 5,000 mile service. Sebastian, in the Service Department, attended to my appointment and did an excellent job. I also received a free case of water to assist with my hurricane preparations. More

Amazing customer service and professionalism, Great service!! and professionalism Thank you !! William Rodriguez was very attentive to resolve my issue with my car and follow up with me until ev Great service!! and professionalism Thank you !! William Rodriguez was very attentive to resolve my issue with my car and follow up with me until everything was done. A great place also delicious coffee offered!! More