Lexus of Pembroke Pines - Service Center

Body work on car Rodney Martillo was very professional and provided the estimates what the process is, and gave timely updates on the work. and when.it would be compl Rodney Martillo was very professional and provided the estimates what the process is, and gave timely updates on the work. and when.it would be completed. More

Oil Change I like this dealer because I just drive in with the car and see the service advisor right away. They are using a technology to let you know the progre I like this dealer because I just drive in with the car and see the service advisor right away. They are using a technology to let you know the progress of the car, but that didn’t work too well. I had to text the service advisor to find out if my car was ready. Overall, it is always a good experience at the dealer. More

Lexus of Pembroke Pines is awesome Carlos always takes care of me in service. He gets my car right in when I make an appointment. He is very professional and answers all questions I may Carlos always takes care of me in service. He gets my car right in when I make an appointment. He is very professional and answers all questions I may have. I am very happy to work with Carlos. More

Collision Department The Collision Department serve in High quality. They are Very Dependable and very reliable. And they Do Excellent Work And Very timely. if they say The Collision Department serve in High quality. They are Very Dependable and very reliable. And they Do Excellent Work And Very timely. if they say A time you will get it on time. More

Great service Was quick professional and plesent No questions that I will come again I like this dealer and the people who work there So thank you all Was quick professional and plesent No questions that I will come again I like this dealer and the people who work there So thank you all More

Excellent experience while getting scheduled vehicle maintenance done. I would definitely recommend Lexus of Pembroke Pines to friends and family. I have never experience while getting scheduled vehicle maintenance done. I would definitely recommend Lexus of Pembroke Pines to friends and family. I have never been disappointed with this dealership. More

Great experience This is the second time I go to Lexus of Pembroke Pines to service my car and they are 2 for 2. The customer service is excellent. My advisor Jeremy w This is the second time I go to Lexus of Pembroke Pines to service my car and they are 2 for 2. The customer service is excellent. My advisor Jeremy was great. I would recommend this dealer to anyone. You will not be disappointed. More

Poor communication as to the status of my vehicle. Nobody to ld me i wasn't getting a new bumper bar after being told that initially. Customer service is very bad. I see Lexus won best customer service in 2012, ld me i wasn't getting a new bumper bar after being told that initially. Customer service is very bad. I see Lexus won best customer service in 2012, what happened since then? I wouldn't recommend Lexus and the bad experience certainly killed my desire to ever buy a Lexus. More

Top Notch Service. I love this dealership because they provide top notch service. I knew right away what the problem was and they provided a car so that I could go about I love this dealership because they provide top notch service. I knew right away what the problem was and they provided a car so that I could go about my day. More

Are appointments necessary? The service at this Lexus dealership has always been a hit or miss. I am writing this review because they have asked me to do so. Appointment was made The service at this Lexus dealership has always been a hit or miss. I am writing this review because they have asked me to do so. Appointment was made for regular scheduled maintenance. Oil change and tire rotation was the service to be made on my vehicle. Two hours and twenty five minutes for this to completed is unacceptable. Places like jiffy lube advertise 15 min. Of course I am not comparing the two in the sense of workers skills and what not but we all know that an oil change and tire rotation should not be 2 hours and 25 minutes. Waste of time. Oh and the service advisor wasn’t what you would call “happy”. Maybe he was having a bad day. Next time please don’t close the door on me. Won’t say who it was because that would be wrong for any one to single out a worker. But I’m sure you know who you are. More