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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,921 Reviews of Lexus of Pembroke Pines - Service Center
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March 11, 2020
Efficient as usual Andre Rust processed us quickly, addressed any issues we had. We had our loaner. Our vehicle was ready as promised. Works for me! This is our 5th Andre Rust processed us quickly, addressed any issues we had. We had our loaner. Our vehicle was ready as promised. Works for me! This is our 5th Rx-350 and it has been a super dependable suv. More
by JUDE0814
Verified CustomerEmployees Worked With
Andre Rust
March 11, 2020
Timely required services done Very satisfactory and Timely required services done Very satisfactory and relatable The service advisor is very trustworthy and explains clearly what is needed to keep Timely required services done Very satisfactory and relatable The service advisor is very trustworthy and explains clearly what is needed to keep my family safe More
by MSE110
Employees Worked With
March 11, 2020
Great experience Jose is always nice to me and we always have a great service! Never had any issues with the service at Lexus Pembroke Pines - thanks everyone! Jose is always nice to me and we always have a great service! Never had any issues with the service at Lexus Pembroke Pines - thanks everyone! More
by andressaely
Employees Worked With
Jose
March 11, 2020
Good experience overall. Gentle people Next time please make sure the courtesy vehicle has enough gas before delivery to the customer! I ran out of gas middle of the day. Next time please make sure the courtesy vehicle has enough gas before delivery to the customer! I ran out of gas middle of the day. More
by ANGELROSENDO
Employees Worked With
March 11, 2020
Agent was very helpful,explain the procedure of service , how long it will take to fix my car , service provided was very excellent, I'm very satisfied how long it will take to fix my car , service provided was very excellent, I'm very satisfied More
by nadineasse
Employees Worked With
Jose
March 11, 2020
As always my experience was excellent. Easy to drop off car, wonderful service advisor and easy pick up of my vehicle. loner was a little dirty inside car, wonderful service advisor and easy pick up of my vehicle. loner was a little dirty inside More
by Natmack
Employees Worked With
John Stiegle
March 11, 2020
All people in the dealership are amazing and very kind, they explained everything very well, and I’ve been driving a Lexus for some years and I’m super happy. they explained everything very well, and I’ve been driving a Lexus for some years and I’m super happy. More
by andreabag
Employees Worked With
March 10, 2020
Was pleased with the time it took to complete the maintenance on my car. Unhappy with the maintenance light being left on. Will have to drive back to dealership to get it turned off. maintenance on my car. Unhappy with the maintenance light being left on. Will have to drive back to dealership to get it turned off. More
by Thomas45
Employees Worked With
Andre Rust
March 06, 2020
Unnecessary repair Had car in for routine oil change and got call form dealer stating brake pad needed replacement right away. For only $600.00!!! And brake fluid was v Had car in for routine oil change and got call form dealer stating brake pad needed replacement right away. For only $600.00!!! And brake fluid was very dirty. ... “but that might be able to wait” only 25k miles on car. Took it to two different repair shops an both said brakes were fine and did not need any work. A letter to Corporate who passed it off to dealer saying they were independent. Still no apology from Manager. Service manager said he “would work with us when we needed brakes”?? WOW! More
by Mack730
Employees Worked With
Do not recall his name
March 05, 2020
Appointment easy to get. Remaining email. Easy car drop off and pick up. Loaner provided as long as I need to. Plus updated messages through text off and pick up. Loaner provided as long as I need to. Plus updated messages through text More
by Patricia
Employees Worked With
