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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,921 Reviews

7,921 Reviews of Lexus of Pembroke Pines - Service Center

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March 26, 2020

Wonderful Carlos and Jon were very friendly, helpful and knowledgeable. They took ownership of my issue and resolved it. Thank you again for such great service! More

by MIP0910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Jon Whitney
Mar 26, 2020 -

Lexus of Pembroke Pines responded

Thanks for sharing your thoughts about your experience with Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

March 26, 2020

Melissa my advisor, was amazing. She is both warm and professional! As for the service the technicians at Lexus of Pines, they always deliver as promised! More

by NIGELAMRITT
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 24, 2020

Excellent Service Great Services, took care of all my concerns, the service manager was very professional. He made sure everything I requested to be checked was taken c More

by BARBARA.PEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejias
Mar 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 24, 2020

Best service center ever! The staff listens to you and advises you of any safety concerns. The pick up/delivery service is the best! Call Them today. More

by INFO77
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 24, 2020

I went to do a routine service on my 2016 RX350 vehicle and ended up leasing to buy and trading my vehicle for a 2020 RX350. The Sales Rep that worked with me from Walking the parking lot and choosing the More

by DONAALINDO
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Mar 25, 2020 -

Lexus of Pembroke Pines responded

Donna, Thank you for your very kind review regarding your recent experience working with Tom. We strive to make sure that all of our customers leave happy, and it's great to hear that Tom was able to match you up with a new 2020 RX350. We are pleased you had an excellent experience here at Lexus Of Pembroke Pines.

March 24, 2020

Great service and speedy turn around time on the car. They also gave me a complimentary car to drive around so I could finish up some errands. Andre and Jeremy are very professional and one of the best s More

by Sfoo004
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Mar 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines. We look forward to working with you again in the future.

March 23, 2020

First time there to service my car didn't know where to go people just point and tell you over there never was treated like that when I buy a car from infinite they take you to the waiting are and where to More

by judyjudy4255
Recommend Dealer
No
Employees Worked With
Dont remember name
Apr 11, 2020 -

Lexus of Pembroke Pines responded

Hello, Judy, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the miscommunication and inconvenience you experienced during your recent service visit. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If you are open to discussing, please reach out to us.

March 22, 2020

Excellent service as always and Jose makes it extra pleasant, always going out of his way to give excellent customer service. I will never go anywhere else. More

by SOFLASKATING
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 22, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 22, 2020

Pick-Up Service Excellent service provided by Lexus of PP. I appreciate the flexibility of picking up your vehicle from any location. This allows one to go about th More

by ICGONZALEZ624
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 22, 2020

I am satisfied with the service That I received last Friday. Jeremy Is proficient and professional. I was attended right away And my car is good! More

by malorym4
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for Jeremy and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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