Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
7,607 Reviews of Lexus of Pembroke Pines - Service Center
Sort by
October 04, 2015
Great collision center This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like n This people's turn my bad experience in a happy end , my car was repaired in time and a lot of attention to details , i my lexus end up looking like new . Thanks guys More
by Lianko78
Employees Worked With
Kat peña and vivi
August 05, 2015
Service Dept doesn't solve the problem I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept I've been a customer of Lexus of Pembroke Pines for years. I currently own my second ES350 2015. It has 5k miles. I've taken it into the service dept 3 times for the same reason. Steering noise. Every time I'm told the same thing, " it's normal noise". NO!!!! It's not normal to have a brand new car with a steering noise that sounds like a car that has 100K miles!!! I didn't pay almost $50k to hear steering noise!!!! I'm very frustrated with the dealership and the way they've handled this. I don't think I'm buying another Lexus. More
by MaydaB
Employees Worked With
John Steigle is my advisor, but he's not the person that took care of me.
May 07, 2015
Quantity versus quality The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for The "2012 collision center of the year".. I took my car to get repairs done and the lack of communication was very inconvenient. My car was there for 7 and a half week's. they told me my on 3 separate occasions my car was ready and when I got there it was still unfinished. when it was finally ready for pick up, my battery was dead and the car was still unfinished. Ended up having to take it somewhere else.. The service was so bad and I was so frustrated, they just told me to take it to another body shop. Those were the words of the manager, Mike Valabek. I do not recommend this place.. oh and the many times I went in to check on the status? I heard other customers complain about the service they received. More
by kobe24
Employees Worked With
Ed Pesantes
March 26, 2015
Swirls Marks & Satisfaction I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought tha I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!! More
by elboricua01
January 24, 2014
So I have a 2007 Lexus IS250 that was great until my warranty ended and all of a sudden I have a melting dashboard and door panels because of the sun. Was thinking about buying a 2014 Lexus RX450 Hybrid warranty ended and all of a sudden I have a melting dashboard and door panels because of the sun. Was thinking about buying a 2014 Lexus RX450 Hybrid but after lexus customer service told me they won't replace it because the warranty is up, I don't think that is going to happen again. Don't buy lexus the materials they use in their vehicles is poor and they won't do anything to fix it. More
by bobbyoneal83
March 13, 2012
Always prompt with appts and giving a loaner - very important. Prices are a little high, but happy with the service always. This is my second Lexus here and always get service here. Had some problem important. Prices are a little high, but happy with the service always. This is my second Lexus here and always get service here. Had some problems with previous service consultants, but Steve has been great! Cashiers not always the friendliest. More
by c.jargiello
Employees Worked With
Steve Lasker and parts manager
March 12, 2012
I have always taken my New 2011 Lexus CT200h in for service at the dealership where I bought I John is my personal service advisor. And I love that man. The service is great he is really in tune to my service at the dealership where I bought I John is my personal service advisor. And I love that man. The service is great he is really in tune to my needs as far time and efficancy. He even know what like to do while I wait in my car. I am in and out quickly. The service is great and very timely. More
by leonm17
Employees Worked With
John Steigel
March 10, 2012
I recommend this dealership to my friends and family. The service is good. I like going in the morning for service because Iof the complimentary breakfast and the atmosphere of the comfortable sofa chai The service is good. I like going in the morning for service because Iof the complimentary breakfast and the atmosphere of the comfortable sofa chair where I get to watch a BIG screen TV. More
by Shavonni-Shanise
Employees Worked With
Steve
March 10, 2012
Steve in pembroke pines service has been so helpful. He took extra care for my servicing appointment and he gave me estimates that I requested. I give him and the entire staff and A ++. took extra care for my servicing appointment and he gave me estimates that I requested. I give him and the entire staff and A ++. More
by Joybebe
Employees Worked With
Steven
