Lexus of Pembroke Pines - Service Center

Excellent service experience. Easy to schedule and it took about an hour. Carlos Perez was fantastic. I’ve been going to Lexus of Pembroke Pines for the past 4 years and they are always attentive to deta took about an hour. Carlos Perez was fantastic. I’ve been going to Lexus of Pembroke Pines for the past 4 years and they are always attentive to detail, do a great service job the first time, and always follow through. Highly recommended. More

Carlos is now my Technician. He was very professional and I was pleased with the service. Gus was my previous Tech for a very long time and who’s now no longer working there as I was told. I was disappointed I was pleased with the service. Gus was my previous Tech for a very long time and who’s now no longer working there as I was told. I was disappointed to here that but very happy with Carlos. Thank you Carlos. More

I scheduled a detail. John was very helpful but the detail was done very poorly. It seemed like job of a $20 car wash. Not happy! detail was done very poorly. It seemed like job of a $20 car wash. Not happy! More

John has been caring for my automotive needs since I relocated to South Florida 4 years ago. I Have since moved to West Melbourne but still drive 21/2 hours to turn my car over to John for service and relocated to South Florida 4 years ago. I Have since moved to West Melbourne but still drive 21/2 hours to turn my car over to John for service and even oil changes. Only when John retires or leaves Lexus of Pembroke Pines will I change. I trust he will never take advantage of me or add unnecessary repairs. He very easily could as I am a senior single woman. I trust him completely. Please extend to him my appreciation for his continued care of my 2007 Lexus RX 350. He keeps my car running in Excellent condition at the lowest cost possible. When John leaves so will I. More

I love the quick service lexus provides but my car smelled like oil/gas on the inside. It was hard to breathe in there without the windows down. Not sure why that occurred. smelled like oil/gas on the inside. It was hard to breathe in there without the windows down. Not sure why that occurred. More

Thank you for the service. May 14, 2020. Please update my phone number to get text when svc is completed. Everyone was friendly and professional my phone number to get text when svc is completed. Everyone was friendly and professional More

Exceptional, As Always Servicing a car is supposed to be a chore. At Lexus of Pembroke Pines, it's the opposite. Even in these very difficult times, the people - everyone Servicing a car is supposed to be a chore. At Lexus of Pembroke Pines, it's the opposite. Even in these very difficult times, the people - everyone - at Lexus of Pembroke Pines are pleasant, professional and just enjoyable to be with. Isidro is not alone in this evaluation, but he is THE BEST! Don't ever let him go! Alex Whitmon, who leased the car to me, stopped by with his normal friendly greeting and the young lady who delivered my car to me brought it to where I was in the parking lot talking to my wife, rather than just deliver it to the door of the office. Everyone does more than expected. If I ever stop enjoying Lexus vehicles, I might still buy one there! More

I was very pleased with the service that I received from Carlos, Do you need it is going to take a little while for my car to be fixed, Can you put me into a loner. Carlos, Do you need it is going to take a little while for my car to be fixed, Can you put me into a loner. More

Excellent service by Melissa Ho and after the sale followup by Richard Monivis, with a vehicle service issue which was resolved 100% to my satisfaction. Thank you Melissa and Richard. followup by Richard Monivis, with a vehicle service issue which was resolved 100% to my satisfaction. Thank you Melissa and Richard. More

Overall good service but poor follow through I was greeted properly and promptly. Due a hip issue, I asked everyone from Lexus who interacted with that my car seat NOT be moved, because if it was I was greeted properly and promptly. Due a hip issue, I asked everyone from Lexus who interacted with that my car seat NOT be moved, because if it was, it would not only be painful to me but I would have to spend some time re-adjusting the seat position for driving. The service advisor even put a big note on the car saying DO NOT MOVE THE seat. Sadly, when my car was returned from service, the seat had been moved vertically AND horizontally. I specifically told the service advisor that if the person did not fit properly in the vehicle, that someone else moved it. I am 5'8", the seat is not extremely close or far from the steering wheel. I find this occurrence unacceptable. The service was done very well, no issues there. And the complementary car wash is not a very good one. $5 car washes at gas stations do a better job at cleaning the exterior of the vehicle. More