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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,924 Reviews

7,924 Reviews of Lexus of Pembroke Pines - Service Center

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June 03, 2020

Excellent Service I drive pass 2 lexus dealers and drive 24 miles to this dealer because I have always had a great experience starting with Frank Guerrero at sales and More

by JENNY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jun 03, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership.

June 03, 2020

Excellent service, the sales person excellent was very helpful and kind, I will love to get a new Lexus in the future thanks for the great business More

by SRICOMIAMI
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2020

Keep up the great job. Sebastian in service is awesome. Otany in sales is awesome. Please keep people like this around, it makes Lexus of Pembroke Pines great More

by JACQUE_HUDSON
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Lexus of Pembroke Pines responded

Thank you, Jacque, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 02, 2020

Excellent service from my advisor Jose. Only issue is that I got a loaner and it took a long time to get it. Why doesn’t it get prepared in advance if you knew that I was getting a loaner. So a 10 out of More

by CARLOSHCASTELLANOS
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 03, 2020 -

Lexus of Pembroke Pines responded

Hi Carlos, Thank you for taking the time to submit a review. We are so glad Jose could assist you with your service needs. We truly appreciate your business. We apologize, however, that we missed the mark on the timing of the loaner arrival. If you would like to further discuss your concerns, feel free to reach out to management at your convenience.

June 01, 2020

Service Car was picked up at my home on time. Service was performed . No complaints. I would definitely use this service again the next time I need service More

by SHELLYJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 31, 2020

Muy amable y servicial quedamos muy complacidos Isidro es muy profesional en su trabajo y atento el Trabaja en el departamento de servicio excelente nos oriento muy bien More

by Josefina utquiza
Recommend Dealer
Yes
Employees Worked With
Isidro
Jun 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

May 30, 2020

Had a fairly good care and experience during the visit for servicing the car. Social distancing was properly observed and the car performance was noticeable better after service More

by JTKOLAGBEMI
Recommend Dealer
Yes
Employees Worked With
Andre Rust
May 31, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

May 29, 2020

Very organized / safe surroundings everyone very attentive / well mannered In and out they had my loaner ready and I came the next morning to pick up Excellent More

by bettyaquino1
Recommend Dealer
Yes
Employees Worked With
Sebastian and Jose
May 29, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 29, 2020

Jeremy was great. Very professional and courteous. Did not try to sell me service I didn’t need. I would recommend him to anyone looking for honesty. More

by ojirau
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for your feedback and kind words for Jeremy! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 29, 2020

Excellent service! Thank you Mario and the finance team for your attention and welcoming us to the Lexus family! We are very happy with our purchase. We highly recommend contacting Mario Padron for your ne More

by Yosmel
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
May 30, 2020 -

Lexus of Pembroke Pines responded

We are very happy to hear that Mario provided you with such a positive experience. We sincerely value your business hope you are enjoying your new Lexus!

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