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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,925 Reviews of Lexus of Pembroke Pines - Service Center
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June 11, 2020
Richard Monivis and John Steigle have amazing customer service skills. They are always polite, helpful and informative. They are the reason I always return to Lexus of Pembroke Pines. service skills. They are always polite, helpful and informative. They are the reason I always return to Lexus of Pembroke Pines. More
by AUTUMNKARLINSKY
Verified Customer
June 11, 2020
Jeremy - Excellent Service Manager Jeremy is the best. He is extremely efficient and is always available for any questions I may have. He goes the "extra mile" to make sure I am happy w Jeremy is the best. He is extremely efficient and is always available for any questions I may have. He goes the "extra mile" to make sure I am happy with my Lexus services. Jeremy would be a main reason for my us to stay with the Lexus family the next time we need a car. More
by Nicole
Employees Worked With
June 09, 2020
Great personalized service- attention to detail and care. My loaner car is clean and comparable. Isidro is thorough and cares about his customers. Thank you. My loaner car is clean and comparable. Isidro is thorough and cares about his customers. Thank you. More
by tabatchn
Employees Worked With
Isidro Garcia
June 09, 2020
With all the scare about the virus, I was very glad that Lexus offered the pick up service. He cane out as scheduled ... even nice enough to leave me a loaner. He returned the car after service a few ho Lexus offered the pick up service. He cane out as scheduled ... even nice enough to leave me a loaner. He returned the car after service a few hours later. He was very professional and courteous. Thank you! More
by AMANN8888
Employees Worked With
Edgar
June 08, 2020
Vehicle issues Never resolved. I bought a certified preowned 2016 Lexus GS 350 F Sport. (along with a $2500 Lexus extended warranty program). There have been numerous issues from th I bought a certified preowned 2016 Lexus GS 350 F Sport. (along with a $2500 Lexus extended warranty program). There have been numerous issues from the inception of this transaction that I am not happy with. It's a beautiful vehicle except for the fact that the vehicle was sold to me with almost bald tires and a plug in the sidewall of one of the rear tires. As a previous service technician I understand this to be against DOT regulations (department of transportation). (the tire can explode while driving). Needless to say Lexus of Pembroke Pines promptly serviced my vehicle and replaced all four tires with brand new ones. However, from the moment I bought the vehicle the brakes have been absolutely horrendous. The brakes pull to the right rather hard, and the steering wheel shakes and the brake pedal pulsates anytime I use the brakes. It drives like a 1990's used Chevy. They were supposed to have replace the brakes during my last service visit but they did not do so. Even though they said they did. They did not. Shouldn't this have been taken care of PRIOR to selling the vehicle to me? THIS WAS A CERTIFIED PRE OWNED LEXUS COSTING ME OVER $34,000. I would imagine the brakes should have at least been inspected? I would like my vehicle fixed properly and maybe then I will change my opinion about Lexus of Pembroke Pines. Lexus. Please help me to rectify these issues. More
by Adrian B
Employees Worked With
Do not remember the names of the reps.
June 07, 2020
Excellent John Steigele is professional and courteous and caring for his customers. His advice displays his concern and made me feel very comfortable upon his a John Steigele is professional and courteous and caring for his customers. His advice displays his concern and made me feel very comfortable upon his advice to service my car properly. He is an asset to your dealership. thank you..Steve B More
by HAIRDOC72
Employees Worked With
John Stigele
June 06, 2020
Service advisor Carlos was efficient and thorough! I was in and out with no problem. My experience was very easy and convenient. As always....Thank you! in and out with no problem. My experience was very easy and convenient. As always....Thank you! More
by wetzup
Employees Worked With
June 05, 2020
Isidro Garcia made my day. He was extremely accommodating and helpful. He explained exactly what will happen and made me feel at ease. Great Service! and helpful. He explained exactly what will happen and made me feel at ease. Great Service! More
by MCDELANCY
Employees Worked With
Isidro Garcia
June 04, 2020
John Steigele is the best service associate you can find at Lexus of PPines. He’s always ready to assist and help you in any you might need. The best second to none. Congrats AD at Lexus of PPines. He’s always ready to assist and help you in any you might need. The best second to none. Congrats AD More
by Antonio.delgado
Employees Worked With
John, Steigele
June 03, 2020
Jose is a great advisor he’s knowledgeable, punctual with call backs, and helps me the best way he can. Everyone i have a question or problem, he’s right on it with a quick answer. He deserves a raise! Haha call backs, and helps me the best way he can. Everyone i have a question or problem, he’s right on it with a quick answer. He deserves a raise! Haha thank you Jose for always taking good care of me and my cars. More
by CUREDBOMBDESSERTS
