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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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September 21, 2020

Isidro Garcia is an exceptional employee with outstanding customer service skills. He was approachable, professional, knowledgeable, friendly and helpful. He went above and beyond in assisting us with our ne More

by MIGUIALMANZAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia - 5 star service.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a 5-star review! Isidro is an exceptional member of our team at Lexus of Pembroke Pines, and we are so glad he provided the professional and knowledgeable service we pride ourselves on here. We will certainly share your kind words with him, and we hope to see you again sometime!

September 21, 2020

Excellent services, we are always happy with what they offer and the speed of the service, they are a really profesional team and always taking care of their customer More

by Danay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Danay - we couldn't ask for better feedback and we appreciate you taking the time to review Lexus of Pembroke Pines! I am glad to hear that our service department continues to impress you during your visits. See you next time!

September 21, 2020

Every time I have my vehicle serviced am always satisfied with the service and Customer Service. I would recommend my friends and family to have their vehicle serviced there. More

by deirdremauldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Deirdre! Thank you for trusting our service team with all your repair and maintenance needs!

September 21, 2020

Good facilities, customer service has declined, needs more qualified personnel, great manager, though. Not the worst but not the best either. Need improvement. Good try! More

by BASSLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review. We always strive for exceptional service here, and I would be more than willing to speak with you directly to learn ways we can improve going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 20, 2020

The staff in all areas of sales and device is always professional and makes the process pleasurable. Nick Holden is always there to make the process easy. More

by ram02212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Nick. I am glad to hear that our team always impresses you during your visits!

September 20, 2020

My experience with Carlos the service advisor is always the best. He is honest and thrust worthy and treats you as an individual, Takes the time to answer all your questions and concerns More

by m.n.hooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 22, 2020 -

Lexus of Pembroke Pines responded

What a wonderful review! We are delighted to hear that you receive consistently excellent service from Carlos. Thank you for coming to Lexus of Pembroke Pines for all of your auto needs and for writing us a review.

September 20, 2020

Car was awesome until few months ago. Mileage 55,500. Just spent $1300.00 total??? Without car 2 weeks. Supplied loaner. Thank you. Great service. Love Lexus. . More

by JANICE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Pembroke Pines responded

Hi Janice - I'm glad that our team could assist with these repairs. We love having you as a Lexus of Pembroke Pines customer! Thank you so much for rating us five stars.

September 19, 2020

Excellent customer service it make you feel confident trust also the need of lend you a transportation I will always will bring my car here for service More

by CLV1413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Sep 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We're glad to hear that our team always provides you with excellent service.

September 19, 2020

Service is good and staff is friendly. Got a courtesy car as promised. Car was clean and washed when returned. Everything is fine. No complain. More

by Ben Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 21, 2020 -

Lexus of Pembroke Pines responded

Hi Ben - Thank you for reviewing Lexus of Pembroke Pines! We are happy to hear that your recent service visit went smoothly and that you're a satisfied customer. Enjoy your week!

September 19, 2020

Jose is always very responsive and provides excellent customer service. The cashier who checked me out always has a smile for me and she remembers who I am. More

by TENSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amoro
Sep 21, 2020 -

Lexus of Pembroke Pines responded

Customer service is our highest priority, so your review makes us smile! Thank you for trusting Jose and the rest of our team with all your repair and maintenance needs - we love having you in the Lexus of Pembroke Pines family!

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