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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,072 Reviews

8,072 Reviews of Lexus of Pembroke Pines - Service Center

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November 13, 2020

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. More

by carole november
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us, Carole! Thanks for posting about your recent service visit with our team member, John. We look forward to working with you in the future at Lexus of Pembroke Pines!

November 13, 2020

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

by RITZVILLE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of our service! We appreciate you taking the time to share this feedback and give a shout out to Jeremy. Enjoy your weekend!

November 12, 2020

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro, Carlos
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Hi Charlotte - Thank you for the fantastic review! We're delighted to hear that you received excellent service from Carlos, Isidro, and our Lexus of Pembroke Pines team. Hope to see you next time!

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Excelente service, outstanding Andre is amazing, he is always available to answer any questions I may have. He is knowledgeable and he is ready to help. More

by IVANNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to post about your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that Andre is always such a pleasure to work with during your service visits. It's a privilege to have earned your business and we look forward to taking care of you next time!

November 12, 2020

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More

by VARAVELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Isidro and our Lexus of Pembroke Pines team! We are delighted to hear that your recent visit with us was such a success. Hope to see you next time!

November 12, 2020

Jose was helpful courteous and very efficient and knowledgeable. He had all the information on my car readily available and described to me what needed to be done and what my options were. More

by chofistrofis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us and we appreciate you taking the time to share! We will be sure to share your feedback with Jose and the rest of our team. Thank you for trusting Lexus of Pembroke Pines with your business!

November 12, 2020

Very expensive!!! Labor was worth 3 times the price of the auto part that had to be replaced. Also, there was a fee for using_equipment_was_that_part_of_the__labor?_i_had_no_explanation. More

by Leo10star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

I apologize if we were at all unclear about our prices. Would you please call me when you have a free moment? I think it would be best if we discuss this together, but I won't be able to find your contact information from this review. Thank you, Jose Camara- Service Manager - (954) 443-2331

November 12, 2020

I had a few issues with my Lexus. The service department did great. Overall I’m giving them 5 stars. Happy customer will be back when ever I need service. More

by adelacarvajal17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! We're thrilled to hear that our team continues to provide you with great service and we look forward to working with you next time!

November 12, 2020

Great quick service. Andre had all of my information ready to go when I pulled up. Great friendly guy. He makes coming in for Service a breeze. More

by DanaJohnson83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Andre went above and beyond to take great care of you and your vehicle, Dana! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

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