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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,078 Reviews

8,078 Reviews of Lexus of Pembroke Pines - Service Center

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December 19, 2020

Fabulous service everytime. Jeremy Rivera goes above and beyond. He always comes through and quickly. He is the absolute best!! My car looks brand new. Thank you so much!! More

by JYAC1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for your continued business! It is wonderful to hear that Jeremy provided prompt, thorough service and made your car feel brand new. Thank you for choosing Lexus of Pembroke Pines and leaving such positive feedback. Happy holidays!

December 19, 2020

Awesome jobThe only bad thing was you damage my car. You Awesome job The only bad thing was you damage my car. You at this time fixing my car I hope it looks ok after the repair More

by EQUITY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 19, 2020

Routine service. Not a good Lexus experience. Expect a great deal more. Why pay for a Lexus if not for GREAT SERVICE!!! Maybe next time More

by MKIMMELMANOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Jan 05, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you had such a disappointing experience. We strive to deliver the highest-quality service, and it is concerning to hear that this was not reflected in your visit. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 18, 2020

Great customer service from Jose Amaro! He took care of me right away and I didn’t have an appointment, he knew exactly what my car had and was able to get me a loner last minute while they did the repairs More

by natalie060505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Natalie, it is gratifying to hear that Jose made your service experience so convenient and positive! It was our pleasure to provide you with a loaner and get you safely back on the road. Thank you for choosing Lexus of Pembroke Pines!

December 18, 2020

I recently visited the Lexus of Pembroke pines for my 15000 mile service and a always I was treated with great customer service. I also asked for additional checks on the vehicle and that was performed More

by Tgiproevents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for your great review of our service team! Hearing that you will be returning for future services is music to our ears. Your business is appreciated here at Lexus of Pembroke Pines, and we wish you a safe and happy holiday season!

December 18, 2020

John, my service person, great, friendly, efficient. Still 2 hours for oil change, car washes still not very good. Otherwise all was a good experience. More

by JEFFERYTHOMAS201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigle
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are glad John took good care of you, and we will be sure to share your comments with our team and work to improve our process going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

December 18, 2020

The service advisor was great but he can’t go back and change the oil . Two hours for an oil change is way to long . My Toyota at Toyota of Hollywood took one hour . They also did not put that check that More

by Robertmunchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Robert - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience, and it is never our intention to make our guests feel as though their time was not respected. I assure you that I will pass on your feedback to my team so we can work towards improving our efficiency. If there is anything more I can do to assist you, please feel free to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 17, 2020

Jeremy was knowledgeable and extremely professional. He was able to take care of our service request in a timely fashion. The dealership was a pleasure to deal with. More

by ROBINBEAMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Robin - Thank you for taking the time to share! We are thrilled to hear that Jeremy delivered such a thorough and straightforward service experience. We appreciate you trusting Lexus of Pembroke Pines with your business and hope to work with you again in the future!

December 17, 2020

It was my first experience with this dealer; however, it was Sunday; therefore, I don’t have too much to say about them. I could not get massage like the other dealers, no food to eat, and I had to stay out More

by MPierre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : NA
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened to see what we can do to earn your returning business. Please don't hesitate to give me a call. Thank you, Jose Camara, Service Manager

December 17, 2020

I have always taken my cars to Lexus of Pembroke Pines, they have the best Customer Service, very knowledgeable and courteous staff. I am greeted with welcome back and they make me feel as family. Thank More

by annawright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Anna - It means so much that you would trust us with your vehicle time and time again. We especially love that you can depend on our team for friendly service. Thank you for your longtime support! - Lexus of Pembroke Pines team

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