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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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January 13, 2021

Great service, really fast, didn’t make appointment and didn’t have to wait for too long, the service person was really friendly and helpful! More

by yansyhernandez1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

We are happy to have provided you with friendly, efficient service! Thank you for choosing Lexus of Pembroke Pines and taking the time to recommend our team. We hope to welcome you back for your future service needs!

January 13, 2021

Great service until you damaged my car when you where going to give back after you completed the repair job.once you fixed the car it looks wonderful More

by EQUITY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is never our intention to inconvenience our guests, and we are very glad to hear that the issue with your vehicle has been resolved. We apologize for the mix-up and appreciate you taking the time to share. Safe travels, and if there is anything more we can do to assist you, please do not hesitate to reach out! - The Lexus of Pembroke Pines team

January 13, 2021

Pleasant and professional, quick turn around time for service, service advisor was timely and explained options and what was included in the scheduled service. Overall good visit More

by JCVLJL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

Feedback like this always makes us smile! It's wonderful to hear that our team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your service needs!

January 13, 2021

This place is the absolute worst. They left my car littered with glue, and gunk on my seats and glovebox. Andres has a terrible attitude and hardly if ever returns your calls inquiring about your vehi More

by GS33347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Gus
Jan 28, 2021 -

Lexus of Pembroke Pines responded

I'm concerned to see this feedback, because this doesn't sound at all like the level of care I expect from my team. I will be sure to address this with everyone as we work toward improving the customer experience. I understand if we've lost your business, but if there's anything else you'd like to share, I'd appreciate the chance to speak with you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

Lexus of Pembroke Pines is a great dealership if you’re in the market for buying a vehicle. The only draw back is there is not a huge selection of colors to choose from. More

by UNICORN1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Jan 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Lexus of Pembroke Pines your business and five-star review! We are happy to have you as a customer and appreciate your feedback. Safe travels!

January 13, 2021

I was told by the service advisor that the job would take about 1 1/2 hours and I waited for over 2 hours. During that time no one kept me informed, I tried reaching my advisor by text several times with no More

by ihazcona
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Carlo Correa
Jan 28, 2021 -

Lexus of Pembroke Pines responded

I am so sorry to hear that your visit took longer than we had anticipated. We strive to offer a seamless, communicative experience and I regret to hear that we missed the mark this time. While COVID has affected our wait times as we take additional measures to ensure our clients' safety, I'll be sure to address these concerns with my team so we can work towards improving. We value your business, so please don't hesitate to reach out if there's anything else I can do for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

Excellent service and prompt help from my service guy John S. Getting a loaner is also very nice as is getting my car back freshly washed and vacuumed. More

by LINDA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigel
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad John took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 12, 2021

Jeremy is the best service guy there.He is always happy Jeremy is the best service guy there. He is always happy and nice to talk to. He gets my car completed fast and the car washed and clean upon delive More

by anagnosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and wonderful feedback about Jeremy! We are grateful to have you as a Lexus of Pembroke Pines customer and hope to see you again. Have a great day!

January 12, 2021

Thank you to Mario P , hi did a great and extraordinary job . Hi is the best .10 to 10 excellent customer services . Than you a More

by LAHERAMARTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Padrón is the best .
Jan 12, 2021 -

Lexus of Pembroke Pines responded

We are delighted to read about your great experience with Mario! Thank you for trusting Lexus of Pembroke Pines with your business and taking the time to leave us a review. See you next time!

January 12, 2021

All was perfecto, nice gob very quik service. The treatment was nice to I will recommend that dealer to my frieds Mantein that kind of service More

by Juan Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and recommendation of our team, Juan! We are grateful to have you as a customer.

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