Lexus of Pembroke Pines - Service Center

You asked so here you go: about the time I thought my car should be ready I called the dealership and asked if my car was ready. They told me my service advisor was out to lunch and told me he would be back should be ready I called the dealership and asked if my car was ready. They told me my service advisor was out to lunch and told me he would be back in 50 minutes so I would have to wait till then to find out... What?? Why should that be an answer for telling me if my car is ready or not? I asked for the service manager but she was busy and I was told she would call me back but never did. This process should not be this complicated! More

Jeremy Rivera was quick and friendly as my service manager. Service appointments are easy to make and plenty of seating, TVs, snack options, etc if you have to wait. No hassles and quick. When buying manager. Service appointments are easy to make and plenty of seating, TVs, snack options, etc if you have to wait. No hassles and quick. When buying or leasing, I recommend Irv Smith. I’ve been going to him for over 10 plus years for 5 different Lexus vehicles. More

The only complaint is the waiting time but I understand that many customers arrived at the same time but the service advisor Isidro Garcia was very professional that many customers arrived at the same time but the service advisor Isidro Garcia was very professional More

Andre is always very friendly and helpful. My car was ready when promised and all the issued were resolved. Thank you Andre. Always a pleasure ready when promised and all the issued were resolved. Thank you Andre. Always a pleasure More

Great Customer service👍very professional doing their job and I am so happy to be part of their family..thanks for your great job.. 100% Happy and I am so happy to be part of their family..thanks for your great job.. 100% Happy More

Very nice environment, very helpful people working there. I got helped right away and was told how long it would take. I enjoyed my time at the dealership I got helped right away and was told how long it would take. I enjoyed my time at the dealership More

Convenient location. Excellent advisor finally after 10 different advisors over the years.. Car was given back to me dirty which for the price they charge for service It shouldn’t. different advisors over the years.. Car was given back to me dirty which for the price they charge for service It shouldn’t. More

Excellent service. Car serviced amd returned washed and neat. Service representative was super friendly and explained all my options. Would recommend this dealer fir it’s service neat. Service representative was super friendly and explained all my options. Would recommend this dealer fir it’s service More

My sale person Zee was excellent actually I have been 3 times doing my service on that showroom and Zee was the only person that pass by and took the time to said hello that it was because I bought the car times doing my service on that showroom and Zee was the only person that pass by and took the time to said hello that it was because I bought the car from him and after that he was really helpful and provide me an excellent service I saw many people on suits and even meetings in front on my debating sales and stragedies and simply forgotten the more simple and basic be courteous myself is just an example of that I hope that it is something that you can share and again thanks you Zee for made the difference More

I received outstanding customer service from Ms. Osiris Barcelo and Mr. Carlos Perez. Both went out their way to make my a bad situation right. Both should be commended for their efforts. Barcelo and Mr. Carlos Perez. Both went out their way to make my a bad situation right. Both should be commended for their efforts. More