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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,081 Reviews

8,081 Reviews of Lexus of Pembroke Pines - Service Center

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January 23, 2021

I am very pleased with the level of service that I received from the Lexus of Pembroke Pines! The service was prompt, COVID-19 cautious and my service advisor Sebastian made me feel like family! More

by JB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are so glad we were able to make your experience safe and comfortable for you during this difficult time. We will be sure to let Sebastian know that you appreciate his help, and we look forward to your next visit!

January 23, 2021

I love lexus of pembroke pines because everyone is so professional and polite. Every time I bring my truck in for service, the customer service I receive is really valued and appreciated. Thumbs up to m More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and it means a lot to know that our team always provides the friendly and professional service we pride ourselves on here. We will be sure to let Carlos know that you appreciate his help, and we look forward to your next visit!

January 23, 2021

Very friendly staff. Jeremy was awesome and ensured my car was taken care of. The service was fast and I really like a high priority. Thank you!!! More

by jessar8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joaquin
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 23, 2021

The service was excellent. Isidro Garcia explained everything very clear and good. Also, the rest of the people was nice and friendly. I really recommend this dealer. More

by baylleresjp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Isidro is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We hope to see you again sometime!

January 23, 2021

Jose was amazing as usual. Would not change this dealership or representative for anything. Highly recommended .....4 cars there and all have being exceptionally great More

by WG9R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your feedback and are thrilled to hear that Jose went above and beyond to earn your five-stars. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 23, 2021

Very accommodating staff . Sebastian was super and patient in explaining what is needed to be done on the car. Very good customer service and professional in dealing with people. More

by RRB121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We love to hear that Sebastian provided informative service so you could be confident in the work done to your car. Safe travels and we hope to see you next time!

January 23, 2021

Thanks for the excellent services . They are very professional. I feel like them like family . You can count on them with you needed . Thanks for being here for us . More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

It's our pleasure to assist you, Mercy! We are so glad to hear that you receive professional service from our Lexus of Pembroke Pines team, and we appreciate this review. Thank you for your business!

January 22, 2021

Excellent service with less hassle. I was disappointed with the 25 k miles charges. On a lease car it should be covered and no charge. More

by E.TALBUT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for accommodating service here, and I would be more than willing to speak with you directly about your concerns. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 22, 2021

First time they treat me great very helpful love it, Can complain great people working there ,service was great too thanks for all help I needed More

by Ozzy.perez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 22, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to work with you! Thank you for choosing Lexus of Pembroke Pines and taking the time to review our team. We look forward to seeing you next time, Ozzy!

January 22, 2021

I would like to thank Sebastian Mejia! He is nice and helpful to me in ansering all my questions and gives me great service and advice. Wrote on His card Great Service! I am so happy to see him again! More

by sch7931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! Hearing that Sebastian went above and beyond to earn your five-stars made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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