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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,078 Reviews

8,079 Reviews of Lexus of Pembroke Pines - Service Center

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February 06, 2021

I’ve been using Lexus of Pembroke Pines for the past 15 years and have had a pleasant sales and service experience very time I visit. More

by JOHN.LEVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia, Frank Guerrero
Feb 08, 2021 -

Lexus of Pembroke Pines responded

John, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

February 06, 2021

Andre ALWAYS provides excellent customer service!!! Every time that I have come for service or needed something in a “flash” he is always present! Great leader and pays close attention to the needs of the cl More

by Docrx2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

February 06, 2021

Was charged for cabin air filter $49.99 which is suppose to be “free” with a dealer recommended services which i had. Tried to clarify with service advisor , he said he wasnt aware of the promo. Manager “O” More

by JTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It sounds like there was a miscommunication here regarding your cabin air filter, and I would be more than willing to speak with you directly about this to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 05, 2021

I Love coming to get my car services at the Pembroke Pines location. Melissa is amazing. Always has a great disposition and very knowledgeable. she works with my busy schedule and takes great care of m More

by LUCIAZOL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 05, 2021 -

Lexus of Pembroke Pines responded

Lucia - Thank you for the great feedback! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share. Drive safely, and we will be sure to pass on the kind words to Melissa! - The Lexus of Pembroke Pines team

February 05, 2021

Delivered excellent service as promised! Bravo to the Pembroke Pines Lexus service team. I will continue being a loyal customer of Pembroke Pines Lexus for as long as they continue providing this level o More

by bmac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Feb 05, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! We're so lucky to have you in the Lexus of Pembroke Pines family. Thank you for trusting us with all your repair and maintenance needs!

February 05, 2021

My service advisor, John Steigel is the best ever. He always goes above and beyond and fulfills all my service needs. If it wasn’t for him taking care of my car, I would not be there! He is a spectacular More

by annietlc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigel
Feb 05, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to post about your recent visit with our team member John. We're proud to have earned your continued support of Lexus of Pembroke Pines!

February 05, 2021

Work done took too long. First paint job did not match. Agent handling to work did not want to see what was clearly obvious. But when they were finally done the job was done right. But I should not have to More

by Ronysoniason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne
Mar 08, 2021 -

Lexus of Pembroke Pines responded

I'm very sorry for your frustration, but the repairs were done as stated by the insurance company's approved estimate of repairs. Upon completion of repairs we were able to get your insurance company to approve the blend time which was needed to correct the refinish issues. We apologize for the inconvenience in the time it took the insurance company to approve the correct refinish times. We are always here to assist our customers in getting the correct repairs approved by their insurance company. Please feel free to contact me anytime to discuss your repairs. Jessica Rivera - Collision Center | Office Manager - 954-443-2770

February 05, 2021

As always happy to be part of the Lexus family and Isidro was very helpful however on changing my 4 tires I find my rims have been scratched More

by SASHA_ALTAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Sasha - Thank you so much for your business. I'm sorry to hear about your rims and would appreciate the chance to speak with you about this further. I will look for your contact information, but would you please give me a call as well? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 05, 2021

Lexus of Pembroke Pines always take care of me and treat me with respect everyone at the dealer is kind and respectful they treat the customers very well More

by angelvega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 05, 2021 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer, Angel. Thank you for supporting Lexus of Pembroke Pines!

February 05, 2021

Great work keeping my 18 year old auto fully functional and operational. Lexus IS en excellent brand with excellent reliability and durability. Great auto maker More

by joe0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John seigle
Feb 05, 2021 -

Lexus of Pembroke Pines responded

Joe - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely in your Lexus IS, and we hope to see you again down the road!

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