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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,077 Reviews

8,077 Reviews of Lexus of Pembroke Pines - Service Center

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February 06, 2021

My Vechicle was brought in for accident issue to the collision center, my rep was Joelle. He was very informative and the start to the end. I would like to thank for taking good care of me. More

by Jay Sindha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joelle
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind review, Jay. It is great to hear that Joelle took such great care of you from start to finish. We wish you safe travels from here on out! - Lexus of Pembroke Pines Team

February 06, 2021

My vehicle was ready in the time specified by Jose and they also took the time to make sure my car was clean before they return it. I was impressed, small details made a impact. Overall great service. More

by NLHHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting a review about your recent service visit at Lexus of Pembroke Pines! We are glad to hear that Jose took excellent care of you, and we really appreciate you sharing this feedback about our service. Hope to see you next time!

February 06, 2021

They were great I took my car to repair the damage on the sea they had already a day later very pleased with it Jose was awesome. More

by angelu003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for trusting us with your vehicle! We are so glad to hear that Jose could assist with your repairs, and we appreciate your feedback. Have a fantastic week!

February 06, 2021

Sebastian is the best service guy around! Very professional, quick and efficient! He took the time to listen and came up with a fair deal! Thank you More

by Ricky B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Ricky, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will be sure to let Sebastian know that you appreciate his help. We look forward to your next visit!

February 06, 2021

Service was very efficient and Carlos Pérez the service manager was courteous and very knowledgeable thank for your friendliness Carlos and thanks for suggesting the repirs More

by lissetvega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos oerez
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Carlos took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 06, 2021

Friendly staff. Appreciate car loaner. Andre is very helpful, as always. I would recommend to others. Location of shop is ver good for me as well More

by Cindyherbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Cindy - We are grateful to have you as a Lexus of Pembroke Pines customer and it's wonderful to hear that you enjoyed your recent visit with us. Thank you for sharing this positive feedback about Andre! We look forward to our continued relationship.

February 06, 2021

Although “washed” the car was still dirty on both sides. Tires were well shined with a dirty body. It’s a nice service to customers when done well. More

by jclarina
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your auto service needs. I apologize that your car wash wasn't up to our high standards and I will speak with my team about your feedback. Don't hesitate to give me a call if you would like to discuss anything further. Osiris Barcelo - Service Manager - (954) 443-2332

February 06, 2021

Great customer service. Clean facilities. Convenient location. Because I am a return customer, I would recommend others needing a Lexus dealer to consider this location. More

by RIDER903
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for recommending us! We are happy to see this feedback about our service and facilities. Our team at Lexus of Pembroke Pines wishes you safe driving!

February 06, 2021

I’ve been using Lexus of Pembroke Pines for the past 15 years and have had a pleasant sales and service experience very time I visit. More

by JOHN.LEVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia, Frank Guerrero
Feb 08, 2021 -

Lexus of Pembroke Pines responded

John, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

February 06, 2021

Andre ALWAYS provides excellent customer service!!! Every time that I have come for service or needed something in a “flash” he is always present! Great leader and pays close attention to the needs of the cl More

by Docrx2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

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