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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,075 Reviews

8,075 Reviews of Lexus of Pembroke Pines - Service Center

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February 10, 2021

Very customer oriented and friendly service. I am extremely happy with the service I received. Especially My service rep Juan, he has done excellent job. More

by jinglucao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Juan went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 10, 2021

Excellent the service I always receive is wonderful. My service rep, Melissa is wonderful. She always takes care of everything. I never harto wait long she had the paperwork ready as soon as I walk in. Let More

by LOURDESDURAND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing us and for shouting out Melissa! We appreciate your feedback and are thrilled to hear that she went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 10, 2021

Carlos Perez my service writer did an extremely fine job. He was friendly, knowledgeable and efficient. He made my first service appt absolutely awesome. I look forward to my next visit. More

by PECAS1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate the great feedback about Carlos and are happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 10, 2021

My Nx 300 has a recall since October 2020, they doesn’t have the part but also they can afford a loner the best they can do is a rental that is by there dealership and I’m from Miami. Si bad experience Tha More

by DAMYH0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Feb 25, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for the lack of effective communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this recall. Unfortunately, I am unable to find your contact information based on this review and do not have any pending messages to return. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2021

My experience with Lexus and Isidro Garcia is always a wonderful interaction. I was able to get a loaner while my car was serviced and it was completed the same day but I could go about my day without del More

by MRS.ROBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that we could provide you with a loaner vehicle and make your service experience as convenient as possible! Thank you for choosing Lexus of Pembroke Pines and taking the time to review our team. We hope to see you for your future services!

February 10, 2021

Very pleased with service of my car. Car returned looking brand new! Would highly recommend Lexus of Pembroke Pines. Been buying cars here for over 20 years More

by HOWIESLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your years of business! We are thrilled that our team has taken such good care of you and we look forward to working with you for a long time to come. Have a wonderful day! - Lexus of Pembroke Pines Team

February 10, 2021

Carlos is a fair and kind and efficient service advisor. I would like a few free items to eat in the boutique area cafe. Thanks More

by KATHY.KATERMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Kathy! We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. We are wishing you safe travels and will be sure to pass on the kind words to Carlos! - The Lexus of Pembroke Pines team

February 10, 2021

I’ve been driving Lexus for 25+ years and have serviced my cars at your dealership because I’ve always been satisfied with everyone servicing More

by marlev41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie King
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for trusting us with all your repair and maintenance needs over the years! We're so grateful to have you in the Lexus of Pembroke Pines family!

February 10, 2021

friendly,courteous and efficient. John is a great guy..exemplifies all the above qualities and more..I feel he truly cares and truu it es to give the best service.. More

by SDBWJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 10, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback about John makes our day! Thank you for giving Lexus of Pembroke Pines your business and five-star review. We look forward to welcoming you back next time!

February 10, 2021

My wife ran over something on the highway and that is why I brought it in. Mr Fuller put me at ease and made my visit a pleasure. Don't let him go as he is one of a kind. More

by FREDHANNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Fuller
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Fred - Thank you for trusting Lexus of Pembroke Pines with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with us. We are wishing your wife many safe and happy miles down the road!

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