Lexus of Pembroke Pines - Service Center

John, S is one of the best service advisor that I’ve come to know. This is not just saying that he has helped me one or two times. I have known John, S for over 35 years when he started working with the Dave to know. This is not just saying that he has helped me one or two times. I have known John, S for over 35 years when he started working with the Dave Zinn Toyota back in the days. Simply put his help had been the best to keep running 🏃‍♂️ my cars 🚘 well. Thank you 🙏 John. God Bless, you keep doing that is best for your customers. More

Excellent service and good treatment of clients. A dealer that we can count on to take care of the needs of the cars purchased there. that we can count on to take care of the needs of the cars purchased there. More

Care and responsibility is one of the great things of the people who work at Lexus! I missed Mr. Gustavo Palacio and I hope that soon he will be back. He is a great consultant and takes great responsibilit people who work at Lexus! I missed Mr. Gustavo Palacio and I hope that soon he will be back. He is a great consultant and takes great responsibility and care for Lexus clients! But, he left us!!! More

I visited Lexus of Pembroke Pines for my 15,000 miles maintenance. My check in process was quick and easy and my Service Advisor Jeremy was personable and professional. My service was complete within an maintenance. My check in process was quick and easy and my Service Advisor Jeremy was personable and professional. My service was complete within an hour. More

I went there yesterday (3/1/21) to fix a cup holder and Jeffrey was the person helping me. When the car was returned to me, the key was not in it. They lost my key chain which contained my fob and my mailb Jeffrey was the person helping me. When the car was returned to me, the key was not in it. They lost my key chain which contained my fob and my mailbox and didn't have any empathy about it. I have to pay to replace them and this is so not fair. Instead of being nice about it, when I called Jefferey he made it seem as if I was lying about it. That vexed me even more. If I didn't have a spare key in my computer case, I would have been stuck midway home and no one would care. It seems like once someone finishes purchasing a car at this dealership the nice attitude is over. Not cool! My advice is that a rule should be implemented next time that they need to hand the person driving the car their key directly and not guess that it was left in the cup holder. This added unnecessary stress to my life. I came to fix a cup holder and I have to spend hundreds of dollars for key replacements in the process. This is ludicrous. Someone needs to look into this. I don't usually write reviews but this one hurts. I will not come back to this dealership for service. More

Every thing was great. It was great. It doesn't need twenty-five words and my time today so. I do not mind doing your survey, forcing me to Do more angers me. twenty-five words and my time today so. I do not mind doing your survey, forcing me to Do more angers me. More

Great experience working with Rod from service. Very quick and helpful. Got me in and out in a timely manner and helped me get my car serviced and parts changed our while keeping me informed of everythi quick and helpful. Got me in and out in a timely manner and helped me get my car serviced and parts changed our while keeping me informed of everything! More

Still waiting on my paperwork from the 6 month maintenance appt. I was told I would receive it by email, please forward so that I can have for my records. Oscarhernandez72@comcast.net maintenance appt. I was told I would receive it by email, please forward so that I can have for my records. Oscarhernandez72@comcast.net More

I bought my car new and it had a cut on the sunroof so I called my sales guy and sent pictures. I was told to drive to dealership which is a hour away and was told to come back next week after part was orde called my sales guy and sent pictures. I was told to drive to dealership which is a hour away and was told to come back next week after part was ordered. (not sure why I had to come up thier the first time) Then I noticed I had a scratch near the spoiler that can be buffed out and I told my service guy and he was rude and said well u need to come back during the week. I didn't buy a brand new car and have to come back multiple times when I live 45min to 1 hour away. I will not be going back for service thier and I will go to Lexus of kendall instead More

John Staigle has been my account manager and he has always treated me with respect, professionalism and kindness. I have bee a loyal customer to Lexus for over 10 years and dealing with John and Richar always treated me with respect, professionalism and kindness. I have bee a loyal customer to Lexus for over 10 years and dealing with John and Richard Monivis have made all the difference. Thank you! More