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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,076 Reviews

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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April 07, 2021

Excellent Service, people are friendly. Appointment on time. Waiting time reasonable. Car nicely clean. People at payment and at picking up car super friendly and educated. More

by antoniogarcia726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this thoughtful feedback! We appreciate you giving us the opportunity to assist you and we hope to see you again at Lexus of Pembroke Pines.

April 07, 2021

Andre is always very attentive and helpful. I took my car for regular service maintenance and was happy with the service. I would have liked to get in to Andre a little faster as I waited 20 minutes after le More

by Dchibas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are happy to hear that Andre took good care of you, and we will certainly let him know that you appreciate his help. We will also share these comments with our team and work to improve our efficiency and communication going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

April 07, 2021

Great customer service. Service representative Jeremy is the greatest. He is the reason I continue to bring my thirteen year old automobile to Lexus of Pembroke Pines. More

by MEMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Jeremy means the absolute world to us! It makes our day to hear that he's been taking amazing care of your vehicle for so long. Thank you for trusting Lexus of Pembroke Pines with all your service needs over the years!

April 07, 2021

Great professional service. Love the lexus courtesy. I had a last minute service and Scott accommodated me. Thank you. Lexus will always be promo uno with me. More

by Nettem69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrell Clarke
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Scott took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 07, 2021

John Steigele is the Best... should be the model for all of your service specialists! He always displays the utmost customer service skills and makes sure the job is done right! More

by BurgessJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! John is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 07, 2021

The experience was effortless from beginning to end. They had a courtesy vehicle for me and then texted me when my car was ready. Very smooth and organized. More

by mclinares
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre, Service Advisor
Apr 07, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Miriam! It's always our pleasure to deliver a seamless, convenient service experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

April 06, 2021

I always have a great experience with my service and receive my car back clean. The staff is on time and friendly always! Also easy to get a loaner when needed More

by KELI06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre and Eddie
Apr 06, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for your review! It makes our day to hear that you enjoy your visits with us at Lexus of Pembroke Pines and we really appreciate this feedback. See you next time!

April 06, 2021

Mr. Isidro Garcia was SUPER helpful. I originally had an appointment with Jeff and was somehow overlooked. Mr. Garcia was apologetic and professional in making sure that my needs were met. More

by Camelia Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 06, 2021 -

Lexus of Pembroke Pines responded

Camelia, we apologize for the hiccup and are thrilled that Isidro was able to step in and give you a great experience! Thank you for giving Lexus of Pembroke Pines your business and positive review. We hope to welcome you back for your future service needs!

Apr 06, 2021 -

Camelia Brown responded

You are most welcome! Keep up the good work!

April 06, 2021

Great, friendly and professional. Amazing... Always efficient service Drop the car on time, leave the keys. Just a few confirmation questions and answers. 1 hour later - message that car is ready for More

by Cathy Geary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Apr 06, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Cathy, and we're so lucky to have you as a loyal customer! Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

April 06, 2021

I was very impressed with the service. Jose was very knowledgeable. The turnaround exceeded my expectations. I think I will buy another lexus in the near future. More

by sperea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jose took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

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