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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,076 Reviews
Call Service Center (954) 443-2020

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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April 08, 2021

Un buen lugar te tratan como familia a todas personas, un excelente trato y más por Sebastián de Lexus of Pembroke Pines muchas gracias por todos el servicio. More

by OzzyPerez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Apr 08, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando son Sebastián. Apreciamos su apoyo y esperamos volver a verle en Lexus of Pembroke Pines!

April 08, 2021

Rodney Fuller is a great service advisor. I can trust him and always enjoy working with him. Would definitely recommend him to friends and colleagues. More

by Mbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in Rodney and the team! We are always happy to help here at Lexus of Pembroke Pines.

April 08, 2021

Jeffrey is awesome and always is professional and knowledgeable about the issues. His name does not appear below where I can write him individually. Please add his profile below. More

by JPAWLOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jeffrey takes good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 08, 2021

AmaZing service and customer service Thank you LexusOf AmaZing service and customer service Thank you Lexus Of Pembroke pines for an amazing service to our car. Best dealer ever! Thank you very much More

by Reinier castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osiris Barcelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
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Apr 08, 2021 -

Lexus of Pembroke Pines responded

We are grateful to have your business, Reinier. Thanks for taking the time to leave us this lovely review! - The Lexus of Pembroke Pines Team

April 08, 2021

Inefficient service. Consultant originally assigned did not show up (Carlos). Took over 24 hrs to have basic work done ( oil change/ coolant/ break liquid change) More

by pecheng03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
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Apr 22, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that I will look into your situation to see what went wrong here. Lastly, I would appreciate the chance to speak with you to see if there is anything I can do to improve your visit. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Apr 23, 2021 -

pecheng03 responded

I actually talked to the manager in shop that day. He did not seem to care. Not sure what’s wrong with this place

April 08, 2021

Able to get a same day appointment. My service advisor Andre was was great as always to work with. Highly recommend Lexus of Pembroke Pines! More

by SANDYSULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Apr 08, 2021 -

Lexus of Pembroke Pines responded

Sandy - Thank you for the great review! We appreciate your support and are happy to hear that Andre was able to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 08, 2021

The service and repairs done were excellent. Jeremy, was outstading! The repair was done with the time frame advise. They even finish the job before! More

by BORIKEN_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Jeremy and the team. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 08, 2021

Sebastian was courteous, respectful and very knowledgeable about the meds of my car. The waiting time predicted was right. In general, I am happy going to Pembroke Pines Lexus. More

by FRANKPUIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastián
Report | Print
Apr 08, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have earned your confidence, Frank! It's great to hear that Sebastian delivered such an exceptional service experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

April 08, 2021

It is always a pleasure to bring my car in for service at Lexus of Pembroke Pines. From start to finish I feel like I am the only customer there. Sebastian is a great people person More

by bob_sexton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Bob - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with Sebastian and the team. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 08, 2021

Isidro did a fantastic job with my recent service. He was very detailed and professional during the course of getting my car serviced. I will definitely be back. Thank you More

by zulcol17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Report | Print
Apr 08, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Isidro delivered such an exceptional service experience! We'll be sure to let him know how much you appreciated his help. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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