Lexus of Pembroke Pines - Service Center

Sebastian, the service advisor, was very professional, informative and friendly person, keep me informed about my car repair. He is an asset to your dealer. In the future will ask for him. informative and friendly person, keep me informed about my car repair. He is an asset to your dealer. In the future will ask for him. More

Many different problems with both the service mgr and the service performed snd the time it took snd it tdquired me to have to return to dealership a second time because of the terrible service service performed snd the time it took snd it tdquired me to have to return to dealership a second time because of the terrible service More

Everything was great. From the call to the roadside assistance. However, communication was very poor from the Service department and our Service Advisor. Driving 4hrs to get to our Dealership hoping assistance. However, communication was very poor from the Service department and our Service Advisor. Driving 4hrs to get to our Dealership hoping to get a call back to speak to our Service Advisor directly after leaving several messages was never achieved. In the end Jeremy did deliver a More

Worked with Rod Fuller in Service. Don't know why his name isn't there for me to give him a 5 ***** rating. He's a pleasure! Had detail done. First wash since COVID. Car looks brand new AND detail was on name isn't there for me to give him a 5 ***** rating. He's a pleasure! Had detail done. First wash since COVID. Car looks brand new AND detail was on sale! Hooray! More

The facility is fantastic and the employees take the time to make you welcome. It was amazing how quickly I was recognized and treated so well. to make you welcome. It was amazing how quickly I was recognized and treated so well. More

Despite having an appointment with Jeremy at 12:30, my wife waited 45 minutes to be assisted, as he was having lunch and was nowhere to be found! wife waited 45 minutes to be assisted, as he was having lunch and was nowhere to be found! More

Super. Always great service from Lexus and my service rep JEREMY. Was in and out quick with a loaner. They take great care of me. JEREMY. Was in and out quick with a loaner. They take great care of me. More

Everything was successful issues were taken care of and was treated very good cleanliness and masks were worn by employees and customers thanks and see you was treated very good cleanliness and masks were worn by employees and customers thanks and see you More

Quick and very helpful in guiding me. I'm assuming the maintenance done was completed correctly and within the highest of standards being that the vehicle is a lease. If anything I would work on is the fr maintenance done was completed correctly and within the highest of standards being that the vehicle is a lease. If anything I would work on is the free cleaning/carwash of the vehicle. It was a horrible job. That's all. Boom! Good day. Thank you. More

I received excellent service as usual from Lexus and my service manager. I appreciate it being offered a loaner car even though I didn’t need it and was able to get the work done in a reasonable amount of service manager. I appreciate it being offered a loaner car even though I didn’t need it and was able to get the work done in a reasonable amount of time the same day. Thanks, Jackie guy More