Lexus of Pembroke Pines - Service Center

Have done my first service. Great service, nice and easy. Will recommend all friends I know, if they want to buy Lexus, this is place to go. Will recommend all friends I know, if they want to buy Lexus, this is place to go. More

Jeffery is amazing!!! But when it comes to car washes it’s very unfortunate that they don’t do a good job or provide the service still. Banko is such a great person to deal with overall, 5 stars it’s very unfortunate that they don’t do a good job or provide the service still. Banko is such a great person to deal with overall, 5 stars More

Isidro Garcia is one of the best service technicians I've had. Unfortunately, he was not involved in this one. It was a replacement of a cracked windshield that became a fuel pump replacement, about which had. Unfortunately, he was not involved in this one. It was a replacement of a cracked windshield that became a fuel pump replacement, about which I knew nothing. I delivered the car at 10:30 and it was supposed to be ready at 1:00. I drove away at 5:45. A few days later, my wife and I went to Orlando and lost visibility through the new windshield when the rain came. There was a film covering the windshield that made visibility almost zero, which is frightening at 70 miles per hour in a storm. It is very likely that his is my last Lexus. More

Rodney was great and everything was quick and efficient from drop off to pick up. Now I’m filling the 25 word minimum. Thank you! from drop off to pick up. Now I’m filling the 25 word minimum. Thank you! More

I'm a new lexus owner and Jeff Hernandez in service was patient and answered every question I had. From the type of gas, warranty, mileage etc patient and answered every question I had. From the type of gas, warranty, mileage etc More

Service started almost on time according to the appointment. The advisor was very courteous and dilligent. I have had a great experience every time I bring my car to the dealer for service. appointment. The advisor was very courteous and dilligent. I have had a great experience every time I bring my car to the dealer for service. More

Fast and efficient! Very professional atmosphere. They are very helpful and informative. Got the job done. I'm very satisfied with the service. GREAT JOB! are very helpful and informative. Got the job done. I'm very satisfied with the service. GREAT JOB! More

Online schedule feature did not work so I called and was able to schedule for my desired time. Upon arrival several service reps were available to greet me and take my vehicle. About 5-10 minutes later an able to schedule for my desired time. Upon arrival several service reps were available to greet me and take my vehicle. About 5-10 minutes later another service rep came to me and asked me about the reason for my visit. It would have been more efficient for a service rep to ask me about the vehicle first because during my explanation we had to have my vehicle called out from the garage so I could show the service rep the issues, which added more time unnecessarily and my vehicle sat in the line of newly approaching vehicles for drop off (basically putting me further back in line for service). The service staff was cordial and professional as expected. My service rep, Christian, was very attentive to my concerns so high remarks there. Comfortable waiting area and plentiful lunch counter while I waited. Vehicle was washed which was a nice touch. I've been to this dealer several years ago and it was refreshing to know they still provide a positive experience. More

Juan is the best employee we have worked with at Pembroke Pines Lexus Including one bought our car. Lexus needs more people like Juan in higher management Pines Lexus Including one bought our car. Lexus needs more people like Juan in higher management More

When you buy a car they assist you. After that they disappear. No reply. Nobody can assist you with questions i got dent wizard plan and now nobody can help mw disappear. No reply. Nobody can assist you with questions i got dent wizard plan and now nobody can help mw More