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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,076 Reviews

8,076 Reviews of Lexus of Pembroke Pines - Service Center

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June 29, 2021

I absolutely love the high level of service! I live in Brickell and did not have a car at the time and they offered to Uber me to the dealership. They feed me lunch on the house and accommodated my every More

by GALEKOVIC.NICHOLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Lexus of Pembroke Pines responded

Nicholas - Thank you for the glowing review! We are delighted to hear that Nicholas could assist with your purchase and we truly appreciate you commending him and our Lexus of Pembroke Pines team. Safe travels!

June 29, 2021

The dealership is ok, the service reps are great. The service could be better. They miss too many things except for large repair items. More

by JBRID21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us your review. We pride ourselves on our thorough service and it's disappointing to hear that we missed the mark on your repairs. I would appreciate the chance to learn the details of your visit so that I can make sure your concerns are addressed. Please consider giving me a call when you have a free moment. Osiris Barcelo - Service Manager - (954) 443-2332

June 29, 2021

Juan,Brandon Great! The fact I waited 45mins because Jose was a no show TERRIBLE SERVICE. If was for Brandon I still be there waiting More

by patdiazpi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Williams
Jun 30, 2021 -

Lexus of Pembroke Pines responded

We're glad we were ultimately able to help you with your service, and we apologize the wait was longer than you expected. I will share your feedback with the team so we can prevent a similar situation from occurring in the future. Thank you for your business - we hope to get another chance to earn it down the road. Best, Osiris Barcelo - Service Manager - (954) 443-2332

Jun 30, 2021 -

patdiazpi responded

Thank you, your service is always FIVE STAR, KUDOS to Brandon for getting someone to help me. and Kudos to Juan Williams.

June 28, 2021

I got my car after doing service super dirty, floormats and hand prints everywhere, not very happy with the service . More

by CALIZ007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernie
Jul 26, 2021 -

Lexus of Pembroke Pines responded

This doesn't sound like the exceptional service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 28, 2021

Very pleased with service and quality of repairs. I was kept well informed More

by DEBRENE56
Customer Service
Recommend Dealer
Yes
Employees Worked With
Samuel and Roy
Jun 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the terrific review and for trusting the Lexus of Pembroke Pines team with your service needs - we're so glad we could be a help! Take care and come back again soon!

June 28, 2021

I love this dealership where I have been a customer for over 15² More

by Catherinemorriso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 28, 2021 -

Lexus of Pembroke Pines responded

Your continued confidence in the Lexus of Pembroke Pines team means so much! We are so happy we deliver our gold standard of service every time you visit and we look forward to assisting you again next time. Safe travels!

June 28, 2021

Service was not performed and I was charged. Had to take vehicle back a second time. Waste of time, for work that should have been done the first time. Had damage to a wheel and paid to have it fixed, only More

by CELY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Jul 26, 2021 -

Lexus of Pembroke Pines responded

I am concerned to read this feedback and I would like to step in to help. We expect a seamless and efficient experience for each and every guest and it is disappointing that we missed the mark this time. Please consider reaching out to me directly, as I would like the opportunity to make things right for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 27, 2021

They took the time to fix the problem. Rodney was great. More

by AUNTSUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Jun 28, 2021 -

Lexus of Pembroke Pines responded

We appreciate you trusting us with your vehicle and are happy to hear that Rodney could assist with your repairs. Thank you for choosing Lexus of Pembroke Pines!

June 27, 2021

I’m on my third Lexus and this was the first time my car was left dirty. I was quite surprised, a bit spoiled since every single time you go in for service you get a clean car. More

by YHERNANDEZ1984
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 30, 2021 -

Lexus of Pembroke Pines responded

This review is a bit disappointing to read. We always strive for exceptional service here, and I would be more than willing to speak with you directly to ensure we do what we can to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 27, 2021

I haven’t had a good experience at the dealership so far. However, the manager Jose Cabrera always make sure that I’m satisfied after I complained to him. I wouldn’t return to that dealership if it wasn’t fo More

by MICHELLEJADOTTE
Customer Service
Recommend Dealer
No
Employees Worked With
None of the people
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Thank you for your review. While I appreciate the kind words I am always hoping for more from my team. I will continue to work with them to provide the best experience. Thank you, Jose Camara - Service Manager - 954-443-2332

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