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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,619 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,619 Reviews of Lexus of Pembroke Pines - Service Center
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August 01, 2024
The service department at this dealership is outstanding, especially under the supervision of my advisor, Jose Amaro. Jose and his team are consistently diligent and effective. It's a great peace of mind kno especially under the supervision of my advisor, Jose Amaro. Jose and his team are consistently diligent and effective. It's a great peace of mind knowing that they are dedicated to ensuring the safety and performance of my vehicle. More
by Albert
Verified CustomerEmployees Worked With
Jose Amaro
August 01, 2024
Tony was very knowledgeable a effectively communicated what was needed to be done and remembered me when I returned because I had a low air pressure alarm on the new tires I purchased. what was needed to be done and remembered me when I returned because I had a low air pressure alarm on the new tires I purchased. More
by fmforde62
Employees Worked With
Tony Marquez
August 01, 2024
Luis and Brandon picking up and delivering, Jeffrey at service department, escellent service. No wonder I have been 25+ years with Lexus of Pembroke Pines. service department, escellent service. No wonder I have been 25+ years with Lexus of Pembroke Pines. More
by SERPAK
Employees Worked With
August 01, 2024
Since I’ve had my 2024 Lexus I have had nothing but issues coming to the Pembroke Pines service center. When I had my 2020 Lexus this was best service center, I had absolutely no problems. Now back to issues coming to the Pembroke Pines service center. When I had my 2020 Lexus this was best service center, I had absolutely no problems. Now back to my last 3 experiences here. A couple of months ago I needed my car reprogrammed. Dropped it off that morning, called all day, no updates, I had to physically come to the location at 6 pm, I was almost without a car and he technician didn’t notify me, however I know it didn’t take that long. Second visit I had an issue with my tire, after finding out what the issue was, we decided with the technician that we will not proceed with the tire rotation because the tire needed to be replaced. The technician Tony I guess didn’t speak to the service guys or the communication was off somewhere, but we were told the car was ready and still waited for hours because the tires were rotated, and now we don’t know which tire it is. Now my last visit, I needed my spare key reprogrammed and once again we had the honor of Tony being the technician. Well, no communication, then received a text that they are still “diagnosing my car” was a little thrown by that because I didn’t have my car there to be diagnosed. We were initially told that this would be 1 1/2 max. Which turned into al afternoon. Received the bill and there were charges that were on there that I never paid before and when asked for an explanation it was some bogus information. Also when you call for a manager it’s like they work for a secret service because you can never speak to them, they’re never available. I believe that there is obviously new staff there but I don’t like it. I work with people everyday and these last few visits at this service department were very disappointing! Unfortunately this is the the closest location to my home, but I think some revamping needs to be done. More
by LORINZO.LOVELY
Employees Worked With
Tony
August 01, 2024
Always excellent! Always ready in record time! Out of all the lexus dealerships I have been to, Lexus of Pembroke Pines is the best one! Always ready in record time! Out of all the lexus dealerships I have been to, Lexus of Pembroke Pines is the best one! More
by AUPOLKARIM22
Employees Worked With
Jeff
August 01, 2024
Adeel in Sales & Jeffry in Service & Art in Finance make this dealership the best in terms of overall satisfaction. Ask for them by name and you not be disappointed. this dealership the best in terms of overall satisfaction. Ask for them by name and you not be disappointed. More
by eps5owen
July 31, 2024
When I called for an appointment I was greeted appropriately and was told who would be the service representative who would take my information. When I arrived at the dealer the person who appro appropriately and was told who would be the service representative who would take my information. When I arrived at the dealer the person who approached me was very pleasant and courteous. Then I was called by Sebastian who greeted me .politely ,took me to his office and offered me a seat . He was very respectful,kind, helpful and a good listener..After he took my information he informed me what to expect and that he would communicate the progress of the car either in person or by text, of which I appreciated. I received my car clean. Thanks Lexus for your good workers. More
by birdendoug
Employees Worked With
Sebastian and the other workers that took care of my car during servicing.
