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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,618 Reviews
Call Service Center (954) 443-2020

7,618 Reviews of Lexus of Pembroke Pines - Service Center

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August 30, 2024

Great service as always. Thank you to my service advisor Jose Amaro for always looking out for me. More

by andyel.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José amaro
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Sep 02, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Jose has provided excellent service. Thanks for choosing Lexus of Pembroke Pines!

August 30, 2024

I accidentally pressed the wrong number for Jose, my service writer. It should have been 5 stars. Please correct it. He was very good! More

by LITIG8R1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose amaro
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August 30, 2024

Scheduled my car’s first service recently. Everything was great, from the moment I got into the dealership, Jeremy was fantastic, great customer service. I was out in less than 2 hours. More

by ALEVELARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy provided you with excellent service at Lexus of Pembroke Pines. Thanks for sharing your experience!

August 30, 2024

Good customer service and nice people great efficiency and timing love the people there very helpful More

by MRCHEN1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Sep 03, 2024 -

Lexus of Pembroke Pines responded

We love seeing 5-star reviews. Thanks for supporting the Lexus of Pembroke Pines team!

August 30, 2024

Really good service. Thought they did the service in a timely fashion. Only problem is they forgot to close my hood so when I drove off there was an alarm alerrt that wen More

by Floridakeysgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Sep 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear that the service was timely at Lexus of Pembroke Pines, but we apologize for the oversight with your hood. We'll address this issue to ensure it doesn't happen again.

August 29, 2024

Lexus of Pembroke Pines provides top-notch service and an outstanding car-buying experience. Highly recommend this place. I have been coming here for years and they always take great care of me. More

by LINAFLREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayron Armenteros
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Aug 29, 2024 -

Lexus of Pembroke Pines responded

Thank you for your loyalty and recommendation! We're delighted to hear that Lexus of Pembroke Pines consistently provides top-notch service. We look forward to continuing to take great care of you in the future!

August 29, 2024

I went in for my 5,000 miles service. Jose Amaro has been the best service advisor I had at Lexus of Pembroke Pines and this is my 4th Lexus. Very impressive. More

by ANGELG314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
Report | Print
Aug 29, 2024 -

Lexus of Pembroke Pines responded

Angel, we're delighted to hear that Jose provided you with exceptional service at Lexus of Pembroke Pines. Thanks for your continued loyalty and kind words!

August 29, 2024

The email said the second key would take 45 minutes Ended up taking almost 2 hours Also, the waiting room, the service waiting areas is really terrible With all the construction, you would t More

by RICHARD010
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2024

I was glad to see that Jeremy was back. He’s an excellent person to work with. More

by eappel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Lexus of Pembroke Pines responded

Jeremy will appreciate the kind words! Thanks for being a Lexus of Pembroke Pines customer.

August 28, 2024

Jeremy is an excellent service advisor. He was informative and precise. He was timely and the work was performed in a timely matter More

by Mack730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Lexus of Pembroke Pines responded

Thanks for sharing your positive experience, Mack! We're glad to hear Jeremy provided excellent service at Lexus of Pembroke Pines. We appreciate your feedback and look forward to serving you again!

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