Lexus of Pembroke Pines - Service Center

I agreed to several services which were not done. I wish I had been notified in advance. I wish I had been notified in advance. More

Scheduled my service with manager Jose Amaro for an oil change and premium detailed wash on Wednesday at 7:30 AM with an appointment. I was told by the manager that the Premium Detail Wash would include change and premium detailed wash on Wednesday at 7:30 AM with an appointment. I was told by the manager that the Premium Detail Wash would included the following: - Hand wash and drying of the vehicle - Polish and wax application - Shampooing of the carpets, seats, and floor mats and conditioning - Detailed dash, console, and air vents cleaning - Cleaning of the heels, tires, and wheel wells - Wax Five days later, my car was ready. Please refer to the pictures for just a few examples of the condition of how my car was received. It is evident that I was charged over $159 for a machine car wash and the quickest passing of wax possible. My seatbelt was covered in someone’s beverage. My side view mirror had scratches that I was able to take off. The door handles still had dirt. Obvious food was left on the sides of my car seats. The tires had barely been touched. Wheel wells were covered in dirt. OBVIOUS that the dash, console, and air vents were not even touched as there was dirt and dust everywhere. Steering wheel was sticky. Please refer to the pictures & videos for evidence. Earlier this year I had an experience with a service advisory who tried to sell me into $900+ worth of what he said were “necessary” repairs. When I asked him to speak with my father and walk him through these “necessary” repairs, he quickly changed his statement and said they were recommended and not necessary. It was evident that he was trying to take advantage of me and, therefore, I asked my father to join me this time to review what had been done. The service advisor was incredibly rude to my father who was highlighting the issues noted above, making comments such as stop pointing and rudely cutting him off mid sentence. I did not receive a refund for the lack of service provided. Instead, the only thing I was offered was a free detailed wash FOR THE FUTURE. I don’t know who would want to come back for another service after the experience that I had. My family and I have had six Lexus’ vehicles and have been coming to Lexus of Pembroke Pines since 2003. Our previous advisor was John Stiegel (who unfortunately no longer works for the company). He was a super-star advisor. It was a pleasure to do business with him and for those reasons my family and I were loyal customers Lexus of Pembroke Pines Service. I cannot thank him enough for the years of quality service. This service center is no longer a quality service shop. Be very careful reading old reviews as it is evident management and the service team is no longer of the same quality. More

Even though I had an appointment, it took 3 1/2 hours for just an oil change. Also, they were running a special on the oil change and the service advisor tried to charge regular price. Will not be returning just an oil change. Also, they were running a special on the oil change and the service advisor tried to charge regular price. Will not be returning to this dealership. More