Lexus of Pembroke Pines - Service Center

Jeff in the service department I believe hates his job and shouldn't be allowed to deal with customers if he doesn't understand what "customer service" is. But I'm sure this will fall on deaf ears; which and shouldn't be allowed to deal with customers if he doesn't understand what "customer service" is. But I'm sure this will fall on deaf ears; which is fine because I won't be getting another Lexus vehicle. 4 and done!!! More

It took 2 1/2 hrs for an oil change and then never told me about a recall. I had to find it at the end of the paperwork and when I asked about it, they said I had to make a separate appointment for the re me about a recall. I had to find it at the end of the paperwork and when I asked about it, they said I had to make a separate appointment for the recall repair. More

I've been a client of Lexus Pines for almost 10 years. In the recent years, the service has been declining and as of this last visit our service was horrible. Jeffrey Hernandez, not only provided poor co In the recent years, the service has been declining and as of this last visit our service was horrible. Jeffrey Hernandez, not only provided poor communication & service, but he was rude, dishonest & noneffective. He was never available to speak to us, said that a detail quote is never provided, so we got a text that was confusing & not clear as to what we were gong to get charged. We also were definitely over charged. Needless to say, this experience and service is definitely affecting our decision to staying with Lexus in the future, at least for sure we will not be returning to Lexus of Pembroke Pines. More

I was not as pleased as normal. I came in because of a power steering fluid light came on once, arrived at 12:00 for 12:15 appt. At 2:15 I had not heard from service personal anythi I came in because of a power steering fluid light came on once, arrived at 12:00 for 12:15 appt. At 2:15 I had not heard from service personal anything on the progress of the car, did they find out anything if they were keeping the car nothing. After requesting to speak to the service representative was told the car would be ready in 15 minutes. I should not have had to request to speak to the representative personally to find out what the problem was. I have never experienced this type of service communication before. It could have been a very busy time, I don't know. I was very thankful that when I called in, I could get and appointment for Saturday, September 14th. Jeremy explained after asking, in detail what was done and there was no charge. More