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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,617 Reviews
Call Service Center (954) 443-2020

7,617 Reviews of Lexus of Pembroke Pines - Service Center

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September 26, 2024

Every visit I make, the service is quick and worry-free, thanks to my advisor. He is very approachable and friendly, answers all of my questions concisely, and makes sure that everything is explained thorou More

by Suresh S.
Recommend Dealer
Yes
Employees Worked With
Afraz Hosein
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Sep 27, 2024 -

Lexus of Pembroke Pines responded

Suresh, we're delighted to hear that your visits to Lexus of Pembroke Pines have been smooth and efficient. Thank you for recommending us!

September 25, 2024

Very good service but I have a concern about a diagnostic of my tires with 24000 miles and the technician said he recommends changing them. I checked them and I do not believe it!!! This is not a fair diagn More

by CAMPILLOSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff
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Sep 25, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback. We're glad to hear that the service was good, but we're sorry to learn about your concerns regarding the tire diagnostic and pricing at Lexus of Pembroke Pines. Please reach out directly so we can address this issue further and ensure you're satisfied with our services.

September 25, 2024

Our representative Jose Amaro was extremely courteous and friendly. Our car was diagnosed and completed in a timely. More

by torres4175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Sep 25, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Jose and the team at Lexus of Pembroke Pines! We're glad to hear everything was handled courteously and efficiently. Safe driving!

September 24, 2024

Jeremy was great took care of what i needed done and i appreciate it. Thanks More

by CHERON7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines, and for your business. We are grateful to have you as a customer!

September 24, 2024

Service department is really good! They were fast, very efficient and my car was washed. They have a really good system at the service department. They make up for the terrible experie More

by TORRELIZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose luis
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September 23, 2024

Great customer service. I wanted to commend Jose Luis Amaro for his exceptional customer service. He was thorough, patient, and addressed all my service-related questions More

by ChiragThakkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Report | Print
Sep 23, 2024 -

Lexus of Pembroke Pines responded

Thank you for recognizing Jose Luis Amaro's exceptional service at Lexus of Pembroke Pines! We're glad to hear he provided thorough and patient assistance. Your appreciation means a lot to us!

September 23, 2024

Great service! !! Tony is always very helpful and explains everything. he always kept me inform of the status. More

by lisdeimy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 23, 2024 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback! We're glad to hear Tony provided excellent service and kept you informed throughout your visit at Lexus of Pembroke Pines. We appreciate your support!

September 23, 2024

4 hour wait for routine maintenance with appointment. Staff not accessible . Car returned not washed . Very disappointed ! More

by dianaconrad
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Breiboard
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September 23, 2024

Cashier was very unkind. I was not informed about the 2nd key left inside my car. More

by carolina2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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September 23, 2024

Thank you for expediting my car’s maintenance work last Saturday Frank - service coordinator, waited less than 1.5 hours. More

by romeoquintana1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank - service coordinator
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Sep 23, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear that Frank and the team at Lexus of Pembroke Pines were able to expedite your car's maintenance efficiently. Thanks for sharing your positive experience!

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