Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,616 Reviews
Call Service Center (954) 443-2020

7,616 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
October 03, 2024

Took 15 minutes to get checked in no loaners. Minimal amenities for those waiting in cramped area. Took 2 hours for a 10k service which is essentially an oil change. Expect more from Lexus. More

by RBCOPOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
Report | Print
October 02, 2024

lexus of pembroke pines is centrally located. excellent service, friendly staff. Jeremy is very helpful. More

by RBRYAN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy and the team at Lexus of Pembroke Pines provided excellent service. Thanks for sharing your experience!

October 02, 2024

As always, excellent. Andre was very professional and efficient. I was able to go home and got a text to pick the car up which allowed me keep up with family duties More

by XLAVILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Oct 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Andre provided you with professional and efficient service at Lexus of Pembroke Pines. It's great that the process was convenient for your schedule! Thanks for sharing your experience.

October 02, 2024

Super happy with the customer service, with the service department, I highly recommend Jeremy, he is the best, is always super helpful, my car got ready super quick. I highly recommend him! More

by Rafaellapeluche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy and our service department at Lexus of Pembroke Pines provided you with such a positive experience. Thanks for the high recommendation!

October 02, 2024

They need to upgrade the car wash service. ..This is the second time this happened when I get the car back and not satisfied More

by JGEORGE499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 02, 2024

I was so happy they accepted to take my car in on Sunday even though it was appointments only. More

by MJEAN026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in Lexus of Pembroke Pines! We're glad our team could accommodate you without an appointment and get you back on the road smoothly.

October 01, 2024

I usually had to wait for long long time to see the service person after dropping off my car, but with him I didn’t wait much. I really appreciate your great service. More

by kamakurafl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus of Pembroke Pines responded

Kamakurafl, we're glad to hear that your service experience was efficient at Lexus of Pembroke Pines. Thanks for sharing your feedback!

October 01, 2024

Great customer service experience advisor was very helpful and easy to understand the issues I was having with my car. More

by mssha3305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Oct 01, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a great customer service experience at Lexus of Pembroke Pines! Our team is always here to help and make things easy for our customers. Thanks for sharing your feedback!

October 01, 2024

Mr. Genao was great was the beginning till end. Happy with the service provided from the whole team! More

by BRYANBRV25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines and Mr. Genao. We are grateful to have you as a customer!

September 30, 2024

Seals men Extremely prompt, Great customer service, overall excellent. Wouldn’t go anywhere else. Pleased More

by Shaetj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Lexus of Pembroke Pines responded

Shaetj, thank you for the glowing review! We're delighted to hear that our team at Lexus of Pembroke Pines provided excellent service. We look forward to serving you again in the future!

1
...
20
21
22
...
762