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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,784 Reviews
Call Service Center (954) 443-2020

7,784 Reviews of Lexus of Pembroke Pines - Service Center

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January 19, 2025

The experience was excellent. The service advisor- Kevin Chin was very polite, knowledgeable, courteous and professional. More

by CHERYLTHAMES11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chin- service advisor
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January 18, 2025

Great dealership with great people and the best pricing on new Lexus cars. My only complaint would be how cold the waiting room is. More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear that you enjoyed our pricing and team at Lexus of Pembroke Pines. We'll take note of your comment about the waiting room temperature and look into it. We appreciate your support!

January 17, 2025

Service Advisor Jeff Hernandez at Lexus of Pembroke Pines goes above and beyond in customer service. Polite and keeps me informed of the status of my vehicle repairs and recommendations. Highly recommend More

by ROMAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Jan 17, 2025 -

Lexus of Pembroke Pines responded

Romaka, thank you for recommending Jeff and sharing your positive experience at Lexus of Pembroke Pines! We're delighted to hear he provided excellent service. We look forward to assisting you again in the future!

January 17, 2025

Super helpful and quick service at the service department. Explained all upfront and cleaned the car. More

by virnaroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jan 17, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear you had a great experience with our service department at Lexus of Pembroke Pines. Thanks for sharing your feedback!

January 17, 2025

As always superb service. Quick, efficient, great communication. They gave me a loner and brought mine back too. More

by LALAZU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jan 17, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experience with our team at Lexus of Pembroke Pines. Thank you for the kind words and support!

January 16, 2025

Service advisor had a bad attitude. She didn’t listen of what I was saying. More

by andres_bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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January 16, 2025

I was in and out with a flat repair. Great customer service. I was very happy with the communication. More

by Matt G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
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Jan 16, 2025 -

Lexus of Pembroke Pines responded

Matt, we're delighted to hear that you had a smooth experience during your flat repair at Lexus of Pembroke Pines. Thanks for the kind words about our customer service and communication!

January 16, 2025

Service was fabulous! Picked my car up, gave me a loaner and exhanged cars back when service was complete. Through communication. Very impressed! More

by tashahirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear you were impressed with the service at Lexus of Pembroke Pines! Our team is committed to providing seamless experiences for our customers. Thank you for sharing your feedback!

January 16, 2025

Sales associate Cesar Baez always gives excellent customer service. Thank you very much for your assistance! More

by jimenezru1030
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Cesar provided excellent customer service at Lexus of Pembroke Pines. Thank you for sharing your experience with us!

January 16, 2025

I like the appointment convenience and the professionalism of the staff. My advisor is always very thorough explaining what needs to be done and the timeframe. I also like that they wash my More

by Loretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose is usually my advisor but the last time I was there I did have a lady who was awesome
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Jan 17, 2025 -

Lexus of Pembroke Pines responded

Loretta, we're delighted to hear that you appreciate the convenience and professionalism at Lexus of Pembroke Pines. It's great to know your advisor keeps you informed and that you're enjoying our complimentary car wash service! Thanks for sharing your experience with us!

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