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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,615 Reviews

7,615 Reviews of Lexus of Pembroke Pines - Service Center

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October 10, 2024

Jeremy went above and beyond. White my car was serviced I recieved a loaner and received updates every step of the way. My tires needed replacing and I was able to keep the loaner More

by jacquelinearikape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

Jacqueline, we're delighted to hear that Jeremy provided exceptional service during your visit to Lexus of Pembroke Pines. It's great to know you felt well taken care of and appreciated the updates throughout the process. Thank you for sharing your experience!

October 10, 2024

Excelente servicio realizado al auto quedé muy satisfecho con el trato del personal también muchas gracias More

by osoler33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia positiva con el equipo de Lexus of Pembroke Pines. Nos alegra saber que ha quedado satisfecho con nuestro servicio y atención al cliente. Esperamos verle pronto!

October 10, 2024

Prompt, courteous, and reliable service. They were very professional and willing to stay late to get the job done. More

by ngt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you received prompt and professional service at Lexus of Pembroke Pines. Our team is always ready to go the extra mile for our customers. Thank you for sharing your experience!

October 10, 2024

I am very happy with the service; they are always nice and professional. Thank you. More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

Happy customers make us happy! Thank you for supporting Lexus of Pembroke Pines with your business and 5-star review.

October 10, 2024

Lexus of Pembroke Pines' friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work! More

by es2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Marquez: Tony explained in detail everything that needed to be done and why. I appreciate that.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Lexus of Pembroke Pines made your experience smooth and enjoyable. We appreciate your recommendation and look forward to serving you again in the future!

October 10, 2024

Lexus is the only dealership I will ever deal with they are the best hands down More

by MONIQUEBISHOP1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

Thanks so much for the 5-star review of Lexus of Pembroke Pines! We appreciate your business and support!

October 10, 2024

Melissa provides great customer service. Melissa is always very attentive and knowledgeable. A loaner was provided which reduced the stress of having my vehicle serviced/repaired. More

by aflamenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Oct 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Melissa provided you with attentive and knowledgeable service at Lexus of Pembroke Pines. It's great to know the loaner vehicle helped make your experience stress-free. Thank you for sharing!

October 10, 2024

I drove into the dealer without an appointment and from beginning to end my experience was amazing my representative kept me updated all the time and even thought the piece was not there I was updated righ More

by AMART.0827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your experience at Lexus of Pembroke Pines was amazing, even without an appointment! Keeping our customers informed is a top priority for us. Thank you for sharing your feedback!

October 09, 2024

Very professional and our service agent was great at providing all essential information about our repairs and service! More

by tjargiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 09, 2024 -

Lexus of Pembroke Pines responded

Tjargiello, we're delighted to hear that our team at Lexus of Pembroke Pines provided you with professional service and thorough information. Thank you for sharing your experience!

October 09, 2024

Overall experience was satisfactory. Jeff was welcoming and very helpful. He provided a status update throughout the visit and corrected any issues right away. More

by PIERREEAFFORD
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeff provided a welcoming and helpful experience at Lexus of Pembroke Pines. Keeping you informed and addressing any issues promptly is what we strive for. Thank you for sharing your feedback!

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