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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,080 Reviews

8,080 Reviews of Lexus of Pembroke Pines - Service Center

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March 22, 2025

The customer service at Lexus of Pembroke Pines is great and much appreciated. My service advisor, Jose Amaro is a knowledgeable, easy to communicate with and is on top of my service needs. I know my vehicl More

by manorwood13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jose Amaro and the team at Lexus of Pembroke Pines provided you with excellent service. It's great knowing your vehicle is in capable hands, and we appreciate your kind words!

March 22, 2025

Jeremy was a great service advisor - made the task of repair easy for me to understand! More

by AJGARCIA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - Jeremy and the Lexus of Pembroke Pines Team

March 22, 2025

Amazing work, very professional and done on time, my car was checked and cleaned real quick More

by CARLOZAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Lexus of Pembroke Pines Team

March 21, 2025

Andre is great! He is professional and kind! Only issue was the car took longer than usual to come out, even though they told me service was completed. More

by JF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear Andre provided professional and kind service at Lexus of Pembroke Pines. We apologize for the delay with your car and appreciate your patience.

March 21, 2025

Efficient service even after years of conducting business with Lexus of Pembroke Pines for the sales floor team to the service advisors. More

by Aydilen Twiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines! We're delighted to hear that our team consistently provides efficient service. We look forward to serving you again soon!

March 21, 2025

The service took 3 hours even though I had an appointment scheduled. They did an update on the computer and now the car’s is constantly asking me for a code. Which I don’t have. Horrible service More

by alowihe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
March 21, 2025

Mike was awesome and the dealership was very helpful. I was out in 2 hours. More

by Jspada58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Mike, thank you for leaving Lexus of Pembroke Pines a five-star review! We always strive to be efficient.

March 21, 2025

The people seem to care about you. They are always pleasant and helpful. I have a great experience every time I go in for the past 25 years! More

by gemgirl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thank you for being a loyal customer of Lexus of Pembroke Pines for the past 25 years! We're delighted to hear that our team consistently provides pleasant and helpful service. We look forward to continuing this tradition with your future visits!

March 21, 2025

Excellent convenient dealership. Well organized & friendly staff. Knowledgeable & forthcoming about any customer concerns. Followup effort to answer all questions. More

by BLUESKYNEARBY
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with us at Lexus of Pembroke Pines! We're delighted to hear that our team was organized, friendly, and attentive to your needs. We appreciate the feedback and look forward to assisting you in the future!

March 21, 2025

I have been using lexus for almost ten years now because of the great service. My expectation for the service was is always met. Thanks to Tony for the great customer service. More

by jenclemishaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Marquez
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Jen, thank you for your loyalty and kind words about Tony's service at Lexus of Pembroke Pines! We're delighted to hear that we've consistently met your expectations over the years.

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