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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
7,615 Reviews
Call Service Center (954) 443-2020

7,615 Reviews of Lexus of Pembroke Pines - Service Center

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October 21, 2024

Very disheartening when make an appt (and wait almost a month) for a loaner. Get to service center and no loaner. Its unacceptable. Also the constant calls for selling my vehicle amd buying a new Lexus is More

by TEKEEMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2024

It was easy to schedule my service appointment. Jeremy Rivera was professional and prompt in all our interactions. It was a good experience. More

by Vreidmiami
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy provided a professional and prompt service experience at Lexus of Pembroke Pines. Thank you for sharing your positive feedback!

October 21, 2024

Excellent and efficient service. Highly recommend to others! Xxxxxxxx xxxx xxx xxx xxx xxx xxx xxxx More

by SHAKIRA.TJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Oct 23, 2024 -

Lexus of Pembroke Pines responded

Shakira, thank you for leaving Lexus of Pembroke Pines a five-star review! We are so glad that our team provided excellent service.

October 20, 2024

Melissa Ho is always the best. She's very thorough and keeps constantly updated throughout. I will always request her. More

by FINS3220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Oct 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Melissa provided such a thorough and communicative experience at Lexus of Pembroke Pines. Thank you for your loyalty, and we look forward to serving you again!

October 20, 2024

I have had nothing but excellent excellent service. Everyone has been a pleasure to deal with especially Lourdes Carvelli More

by BWSBARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourdes Carvelli was above and beyond amazing
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Oct 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear about your excellent experience with Lourdes and the team at Lexus of Pembroke Pines! Thank you for sharing this positive feedback, and we look forward to serving you again in the future.

October 19, 2024

Service was great. They gave me a loaner car while the tires were changed and the detail cleaning was done. More

by DEB9_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa Ho
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Oct 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a great service experience at Lexus of Pembroke Pines, Deb! Providing a loaner car and ensuring your vehicle is well taken care of are just some ways we aim to make things convenient for our customers. Thanks for choosing us!

October 19, 2024

Just hate the long wait on my SUV being serviced. Would like to have a rental but it has to be more than 2 hrs to get a rental. More

by LROTH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of them waited on me
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Oct 21, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us at Lexus of Pembroke Pines. We apologize for the wait time during your service visit and understand how important convenience is to our customers. We'll take this into consideration as we work on improving our services!

October 19, 2024

I waited while my car serviced in the comfortable waiting area. They kept me updated when my vehicle was ready. More

by MCNIECEPEGGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear you found our waiting area comfortable and appreciated the updates during your service at Lexus of Pembroke Pines. Thanks for sharing your experience!

October 19, 2024

The car only is brought in for routine service. Always an easy and great experience which is why I buy every Lexus at this dealership More

by rsrubinoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, service writer
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Oct 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your routine service visits are always a breeze at Lexus of Pembroke Pines! Thank you for choosing us as your go-to dealership, and we look forward to serving you in the future.

October 18, 2024

I received excellent service from everyone involved & I would like to thank you for everything !!! More

by mayi.companioni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you here at Lexus of Pembroke Pines! Thanks for your support!

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